...if you haven't already, please follow the instructions below to use other malware scanners.. They will probably find items your other scanners did not.
If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:
After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:
And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
And finally, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.
Hope this helps.
I have had issues with my computer since April 2012 when I was downloading a movie from a DVD digital copy. I have run scans on my computer. A few things were found and were removed. Even after that, my computer hasn't been the same. I'm not able to finish downloading my updates. My computer freezes as it's trying to finish installing updates. So I'm not able to get all the updates for my anti-virus installed. I've uninstalled Adobe Reader, Adobe Flash, Adobe Air. Anything Adobe related, I've uninstalled. A few months later, things seemed to be working better and I got another virus. The team at Staples removed most of it, but they told me there was still a virus in my computer, but it shouldn't be a problem. I have needed to reinstall Adobe Reader & Flash to run different programs. Things are fine for a while, then as I'm logged onto the internet using Explorer, my mouse dissappears and I have to manually restart my computer. Then I go back and uninstall the Adobe programs which seems to eleviate the problem. Once again, I need to reinstall Adobe and the problem pops back up. What is going on with my computer and how do I get rid of this pesky problem? I've run malwarebytes scans, spybot scans, ESETNOD32 scans (which is my antivirus) Microsoft Saftey Scanner scans. All of them come back with nothing being found. I know there's something going on with my system that's hiding. How do I find the problem and get rid of it once and for all?