I bought a Dell XPS 17in laptop a couple years ago. The keybord went bad after two weeks. Called Dell tech support and was told pretty much what they are telling you.
They ended up sending me a replacement keyboard with instructions on how to replace it. They also sent the tool that was needed.
Took about half an hour to do it and the keyboard is still working fine. I didn't think that was the way a company should do business, but it was alot faster and easier than sending it back or having a tech come out to do it.
ought an XPS 13. Got a machine that had a faulty keyboard on arrival. On complaining within 30 mts of opening box all i get is we can only replace a faulty keyboard but not replace machine. Reason: keyboard is not an essential part... cannot believe DELL has reached its nadir. When i asked for the reason in writing the person says thats not policy.. UNBELIEVABLE ATTITUDE especially when our whole company is on DELL...
what is my recourse apart from going to a consumer court.. or i have to live with Dell's attitude that they can deliver a faulty machine and just replace part to get it going ???
the man in Question..!!... pls try it to believe it...
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