Samsung forum


Unbelievably humiliating treatment

by IsraelCustomer1 / November 27, 2012 12:55 AM PST

I am approaching you as a final alternative.

On August 31, 2012 I bought 2 Samsung TV's with full insurance at Israel.
1. UA46D5500
2. UA40D6400

Firstly, I would like to share that, as I started looking for buying a TV, Samsung was at my first priority.

Unfortunately, the UA465500 came with a couple of defects. There are thin stripes along the bottom of the screen, and the image flickers. I will recall that the TV is new with the clear plastic sheeting yet on it.

Much to my disappointment, as I was trying to solve the problem with the company that provides the insurance in Israel (SamLine.LTD) I received bad and offensive treatment from the telephone receptionist. Unbelievably, humiliating treatment to a customer!

After long time waiting, they agreed to replace the TV to 46EH5300 but refused to provide me the model I bought UA46D5500. Another suggestion was to replace the D5500 to ES6200 but they want me to add 500$ more! This is outrageous.

Needless to mention, that the D5500 is a more prestigious model which I chose carefully before buying. Moreover, the EH5300 is thicker and less exclusive.

I insist of receiving a new TV the exact model. If there is no such in stock, then a D6400 /ES6200 model, which is more close to the D5500. But, it is unthinkable to get EH5300 for the D5500.

I look forward to your reply and a resolution to my problem and will wait until 14 days before seeking help from a consumer protection agency.


Mr. Keinan Shimshon

E-mail -

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Re: Service Issue with UA46D5500
by Samsung_HD_Tech Samsung staff / November 27, 2012 1:49 AM PST

Hi Keinan,

Thanks for your message, and I'm sorry that you've had such a poor experience. But just so you know: if you want Samsung support, I support US products and customers. So while I can't help you directly, if you want Samsung help, here's the Samsung Israel portal for support on that product:

HD Tech

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by IsraelCustomer1 / November 28, 2012 2:09 AM PST

Unfortunately, I've got bad treatment from the Isreali customer care.
I want to approach the main team at NJ / Korea.

Please give me an email address of global samsung customer care.

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