Browsers, E-mail, & Web Apps forum


Unable to receive mails

by elsie70 / December 13, 2012 3:31 AM PST

I'm using Live with my Hotmail account but have a problem which I just can't seem to fix.

I don't receive mails from people if I have not mailed them first. Their mail looks at their end as if it is sent but it is not in my Inbox, Junk mail or any other folder. If I mail them and then they reply I do receive the email.

Does anyway know what I've done wrong as I keep missing important mails.


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All Answers

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Check your settings again.
by R. Proffitt Forum moderator / December 13, 2012 5:08 AM PST
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Not in Junk either
by elsie70 / December 13, 2012 3:58 PM PST

if I understand correctly these instructions are to define what mails should go to the Junk folder and what can go to the Inbox. Mails from people who I have not mailed are not arriving anywhere.

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Then as a test.
by R. Proffitt Forum moderator / December 14, 2012 2:28 AM PST
In reply to: Not in Junk either

Find the WEB MAIL interface and see if it's there. Stop using the email app for awhile and see if the email shows up on the WEB MAIL version. I don't support Windows Live and don't know which email server you use so my answers must be generic.

But that's how I figure it out. I also help too many move off Windows Live Mail. It's not that good.

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