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Question

Unable to connect my Samsung galaxy s3 model TG-19300 to my

by BMI7 / December 30, 2012 6:41 PM PST

I HAVE TRIED TO CONNECT MY SAMSUNG GALAXY S3 MODEL TG-19300 TO MY PC USING THE USB CABLE BUT A NOTE APPEARS ON THE PC SAYING THAT IT CANNOT RECOGNISE THE DEVISE....I HAVE KIES AND TRIED IT BUT IT JUST WILL NOT WORK. HOW TO SOLVE THIS PROBLEM PLEASE?

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Clarification Request
Have you .....
by birdmantd Forum moderator / December 30, 2012 8:37 PM PST

.....been able to connect using the same cable previously ???

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Unable to connect my Samsung galaxy s3 model TG-19300 to my
by BMI7 / December 31, 2012 12:14 AM PST
In reply to: Have you .....

Yes, I have been able to connect to Kies ....but it happened randomly....some times I can.....other times, I can't....and when I could I noticed it took a long time to connect...thank you.

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Unable to connect my Samsung galaxy s3 model TG-19300 to my
by BMI7 / December 31, 2012 12:25 AM PST

And by the way, my pc's operating system is : Windows 7 (64 bits) Home Premuim.

All Answers

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Answer
What PC?
by R. Proffitt Forum moderator / December 31, 2012 12:23 AM PST

I find this happens on desktop front USB ports a lot. I move to the rear USB port and it works. If it fails we try it on my laptop and (after we install drivers) it always works unless the phone/pad/what? is dead.
Bob

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Unable to connect my Samsung galaxy s3 model TG-19300 to my
by BMI7 / December 31, 2012 12:35 AM PST
In reply to: What PC?

Yes, my pc is a desktop(HP TouchSmart 600 PC) and I was using a side port. I have just connected it using a rare port and unfortuantly, it did not work, also.

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Try other PCs.
by R. Proffitt Forum moderator / December 31, 2012 2:44 AM PST

I've lost count of how many times the other PC or USB cable works. It's an issue I'm unsure of how consumers are going to deal with.
Bob

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