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Question

UN65EH6000 - Picture mode : Movie , color temp : WARM2

by RaoNag / December 26, 2012 11:22 AM PST

UN65EH6000 - Picture mode : Movie , color temp : WARM2 is way too cold. I measure the RGB levels against D6500 standard and blue was 150% more comparing green and Red. There is no way to bring down such huge blue color with two point white balance. I am requesting Samsung tech support to revisit the latest firmware posted on Samsung website and correct it to reasonable level. I did extensive research every other screen size in 6000 series have reasonable RGB except 65 inch. If required I can upload the measurements pictures.

Thanks,
Rao

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All Answers

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Answer
Re: UN65EH6000 - Picture mode : Movie , color temp : WARM2
by Samsung_HD_Tech Samsung staff / December 26, 2012 11:24 PM PST

Hi Rao,

Please do upload if you would.

HD Tech

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check this blog
by RaoNag / December 27, 2012 3:48 AM PST

Hi

seems like this site is not having file upload feature. I have created a blog and placed all the pictures and readings in there.

http://samsung65led.blogspot.com/

Please check this out and let me know if you need any more details.

thanks for your help.

Rao

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Re: check this blog
by Samsung_HD_Tech Samsung staff / December 27, 2012 11:35 PM PST
In reply to: check this blog

Hi RaoNag,

Thanks for all that data. Allow me to ask you a question: do you know how to make professional color adjustments? If not, I'd suggest you hire someone to do so because a professional calibrator can still make the adjustments you require.

HD Tech

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I am professional calibrator
by RaoNag / December 28, 2012 1:36 AM PST
In reply to: Re: check this blog

I am professional calibrator. I know what I am doing. If you can be kind enough to take this info to your tech department that will be great.

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Re: I am professional calibrator
by Samsung_HD_Tech Samsung staff / December 28, 2012 2:08 AM PST

Hi RaoNag,

I have sent your information to the product specialist, who'll be looking into it.

However, if you're a professional, you should be able to do this from the service menu.

HD Tech

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there is no need to go into service menu
by RaoNag / December 28, 2012 9:31 AM PST

There is no need to get into service menu if Samsung tech guys set the WAMR2 correctly to start with. With minimal changes from user menu white balance options , one should be able to tweak the grey scale. That is the case with all other screen sizes in 6000 series except 65 inch.

Not every one who purchases 65 inch will do or go for professional calibration. Being such a reputed company one would expect to have the default settings provided in the TV to be reasonable. In this case WARM2 color tone in movie picture mode is no way falls into that reasonable category.

I am not asking to set it to 100% accuracy. Asking Samsung tech team to revisit the firmware and see if it can be corrected to reasonable level, so that every one who purchased this TV would benefit.

As per your company policy , getting into service menu would void the warranty. Where as you are suggesting to get into the service menu. Can you clarify your policy and let me know if this would void warranty or not ?

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Re: there is no need to go into service menu
by Samsung_HD_Tech Samsung staff / December 31, 2012 2:10 AM PST

Hi RaoNag,

If you're a professional calibrator, it doesn't void the warranty since you have the proper training to use it. This is true of any authorized service technician.

As far as a firmware would go, I forwarded the feedback, and the appropriate team will weigh it against other feedback we receive.

HD Tech

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hd tech
by RaoNag / January 3, 2013 4:34 AM PST

My client is not comfortable to let me get into the service menu. I showed your message , but he don't want to deal with warranty void issues as one of his colleague faced issues with samsung support for similar kind service menu calibration by authorized service technician. Samsung support team refused and voided his support as service menu was touched during calibration.

He would like to return this tv. I suggested him to give some more time to get hear an update on the firmware fix.

Hope that "appropriate team " is reviewing and can make a suggestion/comment in time.

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Re: voided warranty?
by Samsung_HD_Tech Samsung staff / January 4, 2013 1:49 AM PST
In reply to: hd tech

Hi RaoNag,

I asked the the person who writes for our internal policy knowledge base. He said this shouldn't have happened to the client's colleague. And provided you're a certified calibrator, it won't happen to your client.

I'd encourage your client's colleague to contact me because that shouldn't have happened if he used a certified calibrator. Have him message me through my profile with his contact info, and I'll look into his situation: http://www.cnet.com/profile/Samsung_HD_Tech/

Or if he's a Twitter or Facebook user, here's a thread that tell you about our social media channels: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech

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passed on the info
by RaoNag / January 7, 2013 8:55 AM PST
In reply to: Re: voided warranty?

Passed on the above info to the client.

If you could be kind enough to provide update on the firmware will be great. I hope tech support shows similar attention as above on the firmware as well. A firmware correction would benefit all the people who bought this tv.

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website seems to be not up to date with firmware
by RaoNag / January 11, 2013 6:26 AM PST
In reply to: Re: voided warranty?

Today I went to frys electronics and looked at the unit on display. that unit is having firmware 1014.x version.

below support website is having 1012.33 version. Seems like website is not up to date.
http://www.samsung.com/us/support/owners/product/UN65EH6000FXZA


It will great if you can pass on this info to the support team.

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New firmware picture
by RaoNag / January 18, 2013 7:17 AM PST
In reply to: Re: voided warranty?
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default settings is way too cold
by RaoNag / December 28, 2012 2:00 AM PST
In reply to: Re: check this blog

65 inch TV WARM2 setting is way too cold. All other TVs screen size less than 65 inch are having blue about 110% to 120%. Only 65 inch is having 150% more blue. Not sure if Samsung purposefully did this or they do not know how to bring it down it to reasonable level. All other tv screen sizes less than 65 inch in 6000 series, one could get decent picture out of the box.

What this means is who ever buys 65inch TV , if you set picture mode to movie and color temp setting to warm2 you are not seeing a reasonable picture. Default settings are way too cold for warm2. This is totally unacceptable.

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Answer
http://samsung65led.blogspot.com/
by RaoNag / December 27, 2012 3:46 AM PST

Seems like there is no option here to upload files. I created a blog with all the images and readings. Let me know if you need any further info.

thanks for your help.

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Just a tip.
by R. Proffitt Forum moderator / December 27, 2012 3:53 AM PST

Links from photobucket.com work here too. There are many photo sharing sites today. But you're right. No pictures in the posts.

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