I've called in the cavalry, (Mac experts!).
1. I have a "client" (I help seniors) that is using Mac Mail with Verizon as her ISP. She has several messages that will not delete. I've checked all her preferences and they are OK. I've tried using the menus, dragging to the trash etc, etc. The last thing I can think of is trashing her Mail preference from her home folder library and she in unwilling to do that since she doesn't think she remembers her password.
2. Another client finally brought her AOL mail into her Mac Mail and is happy except she gets duplicate messages (below where AOL shows up as an IMAP account) in the mail box area. Is there any work around to delete the AOL messages and just leave the messages coming in from AOL in her Mail Inbox?
Both individuals are in Snow Leopard, pretty new iMacs.