Samsung forum

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tv seems to turn on but no picture?

by dashboard713 / January 2, 2009 3:55 AM PST

When I press the power button on my Samsung Dlp TV (HLR-5067W) it seems like the TV turns on but there is no picture. Also, when the power button is pressed the lamp indicator flashes on the power button then the TV shuts itself off. When I look in back of the TV where the lamp is, light is visible from where the lamp is located but no picture. I wanted to know if this problem is due to a burned out lamp or is it due to some other problem.

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Reseat your lamp....
by Samsung_HD_Tech Samsung staff / January 2, 2009 7:27 AM PST

I might suggest opening up the lamp cover and reseating your lamp.

Here's a Samsung_HD_Tech quick fix, and I'll walk you through a process that will "Re-seat your lamp". If you locate and open up the lamp housing, you'll see your lamp.

Here's an example of what you'll see:

Now, if you either unscrew the two screws where the yellow arrows are, or the one screw where the red arrow is (Depending on the model you have), you'll be able to pull the lamp out a little. Don't worry, the screws shouldn't fall in the unit, as they should be attached to the lamp housing.

You don't have to pull the lamp all the way out (if you do, that's okay), but if you pull it out a little (6 inches or so), and then firmly push it back into place and rescrew it in, and close up your outer panel, that may very well fix your problem.

The outside panel does need to be back in for the television to turn on. There is a blue kill switch there, but you don't want to fool with that.

A few general rules here.
1. If you do pull the lamp all the way out, do not touch the glass face.
2. Perform this procedure while the lamp is cool, and preferably not after consecutively watching "24", Seasons 1-7
3. If the first one doesn't take, try re-seating it again. It may take a few times to reset whatever is triggering the warning.

So a recap: Unscrew the lamp, pull it out a little, firmly push it back in, rescrew the lamp, and close it up and see what happens. It sounds crazy, but if it fixes your problem without a service tech OR a new lamp, that'd be a good thing.

Keep me posted.


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Same Issue as dashboard713
by Briankendall199 / July 11, 2011 4:35 AM PDT
In reply to: Reseat your lamp....

I have the exact same problem as dashboard713 but have figured that after several attempts we could get the TV to come on but yesterday it wont come on at all. Replaced the lamp and ballast with no luck.

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Just wondering.
by R. Proffitt Forum moderator / July 11, 2011 4:41 AM PDT

If the service person did all that, surely they would tell you what next or offer an estimate for the repairs.

Maybe, and I'm guessing here you did all that and need to find a TV Repair forum?

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Did you ever get the problem resolved?
by beachlady1949 / January 18, 2009 1:14 AM PST

I was womdering if youever got theproblem rsolved...I tried the "re-seating and a new buld" but still the set won't come on (althoug the lamp is definately lit).

If the ballast is shot, would the lamp come on at all? I'm trying to determine If I should try the ballast or color wheel next.


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by dashboard713 / January 18, 2009 5:16 AM PST

I tried resetting the lamp and that did not solve the problem. However I did end up replacing the lamp and now my TV works likes a champ. It's working again with the picture as bright as when i first bought it. I was hoping it was just a dead lamp and thank goodness it was, my warranty had expired and didn't want to have to pay more than what was really necessary.

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Samsung sync Master xl2270 same problem
by jeffcheese / June 14, 2011 2:52 AM PDT

My monitor keeps failing in the same way, hard to get work done. Is there a "lamp" on this monitor? If so, how do I get at it?

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Samsung sync Master xl2270 same problem -
by Samsung_HD_Tech Samsung staff / June 14, 2011 7:06 AM PDT


There's a light source, but it's different than a DLP's lamp, which is use replaceable. Monitor lamps are not user replacable. If the problem is with the monitor itself, it may require a service call to 800-SAMSUNG.


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Same Problem
by Briankendall199 / July 11, 2011 4:36 AM PDT

I have the exact same problem as dashboard713 but have figured that after several attempts we could get the TV to come on but yesterday it wont come on at all. Replaced the lamp and ballast with no luck. Did you ever get your problem fixed?

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Same Problem
by TechTitan101 / November 27, 2011 9:04 PM PST
In reply to: Same Problem

I figured out that this problem is with the humidity level in your house. Check your humidity level and if needed get a dehumidifier. I too would unplug it for hours or a day and it sometimes would come back on. I then checked the humidity level which was high. Turned on dehumidifier and no problem ay all for the last 3 months.

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