Download.com Site Feedback forum

General discussion

TT Not Working

by mswhyte / June 15, 2010 1:25 AM PDT

I downloaded TT but it is not functioning. Menu indicates that the scan has been completed but clicks produce nothing afterwards. I'm using Windown Vista Home Premium.

Post a reply
Discussion is locked
You are posting a reply to: TT Not Working
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: TT Not Working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Please submit your issue directly to Technical Support.
by Nathan TT Support / June 15, 2010 9:12 AM PDT
In reply to: TT Not Working

Hello,

What you are experiencing is most likely something our tech support team can help you through. If you have not yet done so, please provide us details about what you are experiencing, by opening a support ticket at http://cnet.custhelp.com (use the "E-mail Support" tab).


Helpful information includes: e-mail addresses of CNET accounts you have, the name and operating system of the computer whose results you cannot see, and any specific errors you encounter.

Regards,
Nathan
CNET TechTracker Support

Collapse -
Same problem here
by Radi0aktiveToy / June 20, 2010 5:27 PM PDT
In reply to: TT Not Working

I have the same problem. TT used to work fine, but now it says the scan has been completed but the web page to view updates will not go past the "download TT" page in any of my browsers that aceept ALL cookies. I'm logging in correctly. This has been going on for months. I'm irritated and will not be using TT again.

Collapse -
If you change your mind and want help fixing TechTracker.
by Nathan TT Support / June 21, 2010 5:31 AM PDT
In reply to: Same problem here

Hello,

I am sorry to hear you are having problems getting TechTracker to function properly. I understand that you plan to stop using the product. If you change your mind and would like help,
the issue that you are experiencing is most likely something our tech support team can help you resolve.

If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page ( http://cnet.custhelp.com ).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information, lead to better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

Nathan
CNET TechTracker Support

Collapse -
Exact same thing happened to me!
by CRRinTX / July 12, 2010 11:33 AM PDT
In reply to: TT Not Working

After downloading TechTracker, got the list of available downloads,
but after trying to install them, NONE would! I tried about 5 of
them to no avail. Nothing whatsoever happened. I'm on a HP Pavilion,
Win Vista Home Premium, 64-Bit, Service Pack 2. Very disappointing and frustrating, because much earlier today I downloaded TechTracker on my older laptop (Gateway, Win Vista Home Premium, 32-Bit, Service Pack 2),
and the listed updates installed perfectly. What gives??????

Collapse -
Difficult issue to diagnose without more information.
by Nathan TT Support / July 16, 2010 3:25 AM PDT

Hello CRRinTX,

You appear to be having difficulties installing several updates that TechTracker recommended on just one of your computers. From the information you provided, it is difficult to ascertain a specific cause. It would be helpful for you to provide more details surrounding the installation failure. For example, did you get a specific error message?

The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (http://cnet.custhelp.com).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".

When describing your issue, be sure to include an appropriate degree of detail.

Remember, providing clear a description and relevant information results in better and more useful advice.

Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

When you have finished, click on the submit button to send us the information.

A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

CNET TechTracker Support

Collapse -
the problem is with browser
by lukevacancy / August 3, 2010 12:49 AM PDT
In reply to: TT Not Working

I was thinking about it for a while and decided to change my default browser from google chrome to Firefox by going to
start-Default programs-set your default programs-select firefox from menu-set this program as default. hopefully this helps everyone

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the school year

Smart tech for smart students

Forget the pencils and notebooks. Gear up your students with these portable and powerful note-taking machines.