TVs & Home Theaters forum

Resolved Question

Trying to connect Panasonic DMP BDT320 Facebook app to FB

by bigblueamazon / July 8, 2013 4:05 AM PDT

Hello everyone

I'm struggling with the pairing of my Panasonic Smart Blu-Ray player's Facebook app and the Facebook device 'registration'. I opened the FB app on the blu-ray and it gave me a code which I entered into the device registration page on FB - then I clicked Connect, and according to FB that should be the end of the process. However my blu-ray FB app is not showing any authorisation at all. There was some kind of 'pending' message at the bottom of the app screen, but I can't remember exactly what it said.

I tried again and put another code in, but nothing happened.

Is this a problem with the blu-ray player app or have I not done the FB side of things correctly?

Many thanks in advance Happy

bigblueamazon has chosen the best answer to their question. View answer
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Trying to connect Panasonic DMP BDT320 Facebook app to FB
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Trying to connect Panasonic DMP BDT320 Facebook app to FB
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by bigblueamazon

Collapse -
Actually such things are widely reported.
by R. Proffitt Forum moderator / July 8, 2013 4:18 AM PDT

To side step a few issues, use a wired connection to your router and be sure the router is using the Google DNS of 8.8.8.8 and 8.8.4.4

If that fails, call it in but I find most consumers just pack and return it as a defective unit.
Bob

Collapse -
Thanks
by bigblueamazon / July 8, 2013 5:11 AM PDT

Thanks for your reply. I have connected the blu-ray player to the router with a cable but don't know how to check the it is using the Google DNS that you mentioned. Is it something simple? Happy

Collapse -
Update
by bigblueamazon / July 8, 2013 5:17 AM PDT
In reply to: Thanks
Collapse -
Then it may be a defect.
by R. Proffitt Forum moderator / July 8, 2013 5:26 AM PDT
In reply to: Update

Now that it failed, my advice is to return it as it's not ready for prime time or the retail shelf.
Bob

Collapse -
Thanks
by bigblueamazon / July 8, 2013 5:36 AM PDT

I think I'll keep it. It's not worth taking back just because the FB app doesn't work - I can live without it. If Facebook have an official announcement out that they're working on the device login facility, that's enough for me. Just about every smart blu-ray player brand seems to have problems with one of its apps, and most seem to be fixed eventually with software updates anyway.

Thanks again for your help.

Collapse -
Solved!
by bigblueamazon / July 10, 2013 6:42 AM PDT
In reply to: Thanks

It does not say this anywhere in the instructions, but the Facebook Viera Connect app has to be added to the user's Facebook account online, via this link:

http://facebook.vieraconnect.com/index.html?lang=en

THEN the user finds the token code and enters it on the facebook.com/device page, then 'Connect', then 'OK' on the device.

I finally found the answer by searching online with a different search string, thank goodness.

I hope this helps other people!

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech Tip

Stuck without Internet and want to watch movies?

CNET shows you how to download movies and TV shows onto your device using Amazon Prime so you'll always be entertained.