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Trouble logging in and posting. What's wrong

by Scoobyfan / August 4, 2013 12:41 PM PDT

I am trying to post a few questions on laptop battery usage. However, I cannot log in using the right side of the log in screen (adding e-mail nd password). I can only get in using the left side of the screen and my Facebook account.

Once I'm on your site and I am ready to submit my post, I receive the comment that I can only use standard an English keyboard. I am only using an English keyboard with letters and symbols, including numbers/lists, parentheisis and symbols using the keyboard and shift, such as the percent sign.

The only time I've ever had problems is when used the asterix another time. What symbols should i exclude? Using a numbered list makes the post easier to navigate.

Any help will be appreciated.

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Clarification Request
If I may ask...
by Lee Koo (ADMIN) CNET staff/forum admin / August 6, 2013 6:32 AM PDT

How did you manage to log in to submit this post?

BTW sorry the delay in respond to your question, I just came across it.

Let me know, if this is still an issue for you.


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Facebook account
by Scoobyfan / August 6, 2013 10:46 AM PDT
In reply to: If I may ask...

Maybe I wasn't clear in my first paragraph. (Sorry!) I was able to finally log on by using my Facebook account instead of my CNet account.

No need to apologize for the delay, Lee. It's been a hectic day for me too!

I tried to repost my original question that contains a numbered list, but I still received the message that CNet only recognizes English keyboards. Do you think copying and pasting a message from my notepad/Word and trying to post it could be the problem? I didn't use any symbold, odd keys or wingdings.

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Ahhh the copy and paste is the problem...
by Lee Koo (ADMIN) CNET staff/forum admin / August 7, 2013 3:22 AM PDT
In reply to: Facebook account

If you are using the visual editor, don't copy and paste content into the submission form, that presents a problem as the Word doc is embedded with a bunch of code that get translated into the submission form. If you do a copy and paste, do not use the visual editor. I would suggest copying and pasting the content with the visual editor off, then turn on the visual editor for tweaks. That should solve the issue.

Give it a try in the test forum and see if that works for you.



BTW I hope your week does get better.

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by Scoobyfan / August 7, 2013 10:09 AM PDT

Hi Lee, Thanks so much for your response and for your help. i will try turning off the visual editor. I should have known Word could be the problem!

Also, thank you for the well wishes. My week has started to improve! Happy

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You're welcome!
by Lee Koo (ADMIN) CNET staff/forum admin / August 7, 2013 12:27 PM PDT
In reply to: Thanks!

Have a great week!


All Answers

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Other steps I've tried...
by Scoobyfan / August 4, 2013 12:43 PM PDT

I've tried using Mozilla Firefox and Google Chrome. I don't dare use Internet Explorer due to bad past experiences. I have also tried disabling my Adblock.

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