AVG forum

General discussion

trojan fake alert

by rattie / April 28, 2010 5:53 AM PDT

hello there.

i've just updated my avg free edition and i received info saying i had two trojan horse fake alert rx. i tried to move these to the vault but only one moved.
the other apparently in inaccessable.

i did a scan with avg and also malware bytes but no infections were found.

i don't understand these types of things at all, should i be worried? if so, how do i get rid of this problem?

thank you very much.

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Safe mode scan
by Dusan_AVG / April 28, 2010 8:10 AM PDT
In reply to: trojan fake alert

Hello,

Please try to run AVG scan in safe mode:
- Restart the computer in safe mode
- Double click on AVG icon on the desktop
- Choose to remove infections automatically
- Start the scan and when it finishes restart the computer

If it is still not possible to remove, please provide us with filename and location of the detected file.

Thank you

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no infections
by rattie / April 28, 2010 9:53 AM PDT
In reply to: Safe mode scan

thanks for replying.

well i went into safe mode and started a scan, and there were no infections found.

so was it not a 'real' trojan horse then?

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Re: no infections
by Ondrej_AVG / April 28, 2010 3:32 PM PDT
In reply to: no infections

Hi,

could you please check the AVG scan history (open AVG -> menu History -> Scan results or Resident Shield detection) for both detected files (trojan horse fake alert) and check the filename, if they are not the same (duplicates)?

Thank you

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5
by rattie / April 28, 2010 4:06 PM PDT
In reply to: Re: no infections

g'day.

after my first post i got a few more of these trojans, so i now have five in the vault. they are all different too, here is one:

c:documents and settings\local settings\temp\df968376-9e90-4bf9-a58c-034b9aa83f24.mht

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Re: 5
by Ondrej_AVG / April 28, 2010 6:18 PM PDT
In reply to: 5
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thanks
by rattie / April 28, 2010 8:52 PM PDT
In reply to: Re: 5

thanks for that information.

no those files were detected when i opened up avg and clicked on 'update'.

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cd
by rattie / April 28, 2010 8:55 PM PDT
In reply to: thanks

i downloaded the cd but when i try to open it, i get the message:
no registered application for this extension.

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gmer
by rattie / April 28, 2010 9:17 PM PDT
In reply to: cd

i also downloaded gmer which really scared me as my pc became useless!

the mouse pointer started shaking and i had trouble controlling it. i couldn't shut down my browser.

i tried to shut the pc down, however the 'start' button wouldn't response, so i had to shut it down via the on/off button on the tower.

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Re: gmer
by Ondrej_AVG / April 28, 2010 9:49 PM PDT
In reply to: gmer
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which version?
by rattie / April 28, 2010 11:29 PM PDT
In reply to: Re: gmer

hi again.

i'm kinda reluctant to try for another update at the moment as i'm worried i may get problems again.

how can i tell what version of virus database i have?

cheers.

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Version
by Dusan_AVG / April 29, 2010 7:38 AM PDT
In reply to: which version?

Hello,

You can check your AVG version by opening main AVG window, it is displayed in the left lower corner Virus DB: 271.1.1/2842
(Current version)

Thanks

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