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TOP 5 weekly issues - July 29, 2013

by Jan_AVG AVG Staff / July 28, 2013 11:07 PM PDT
** Illegal version of AVG pop-up **

Users reported, that their AVG should be valid till 2018, but has been downgraded to trial version (screenshot).
Please note that if you see this pop-up and experiencing described behavior, you may be a victim of Internet piracy.
We recommend buying valid discounted license by clicking on link in the pop-up or downgrading AVG to Free version.


** AVG Anti-Theft service **

The AVG Anti-Theft service is designed to help and support AVG AntiVirus for Android users in case their mobile device is lost or stolen. This feature needs to be registered and requires active internet connection on your device. It is possible to remotely Locate, Wipe, Shout or Lock your device through the Remote Management web interface then.


** Windows 8.1 compatibility **

Windows 8.1 Preview version was released. We would like to inform you that AVG 2013 is compatible with Windows 8.1. However you may receive the Program Compatibility Assistant warning (screenshot) in rare cases.
We are still investigating source of this issue. However it is possible to download and install beta version of AVG 2014 temporarily if you face this issue.


** AVG Toolbar and Secure Search uninstallation **

If you want to completely remove the AVG Secure Search and/or AVG Toolbar and associated browser changes, please follow the How to remove AVG Toolbar, homepage and Secure Search from your browser article where you can find detailed instructions.


** Strange rootkit detected? **

Recently, a few AVG users reported unknown rootkit infection detected. Although rootkit techniques could be used by legitimate applications for various purposes (e.g. copy protection), we recommend thorough checking the system if unsure, whether there could be a malicious rootkit present. More information about rootkits and how to remove them can be found in the following FAQ articles:

What is a rootkit?
How to deal with rootkits?

**
If you have any questions about any of these issues or need help resolving them, please contact AVG customer care experts.
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