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toobars rogue

by rimosmob / July 25, 2013 8:59 PM PDT

why does cnet download ask people to load toolbars when some of them are suspicous and can and do load rogue software with them i have removed a lot of rogue software becuase of this i think there should be a warning
to people who download programs such as kingsoft when you download it it ask to say yes our decline a toolbar download during its install

i fix and repair pc and laptops and at times have to remove toobars that cause problems

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same as above rogue toolbars
by rimosmob / July 25, 2013 9:04 PM PDT
In reply to: toobars rogue

declining is the best idear loading these toolbars are more trouble than they are worth
i know its advertizing revenue from these but risking peoples pc is ?

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I declined and it still installed.
by R. Proffitt Forum moderator / July 26, 2013 2:09 AM PDT
In reply to: toobars rogue

There are long discussions about this but if you ask a moderator today they don't suggest download.com anymore.

As to why, the answer I got was there was a promotion of Sweetpacks and sadly you can see the fallout.
Bob

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Thanks for your feedback.
by CNETSupport / July 26, 2013 4:53 AM PDT
In reply to: toobars rogue

We have shared your comments with the appropriate site managers for consideration.

All downloads that use the CNET Download.com Installer do provide a "Direct Download Link" (just beneath the green "Download Now" button on the product page for all CNET Installer Enabled items); you can click that link to download without using the Installer.

For an example of the Direct Download Link, please see this page:

http://t.cnet.com/15t7hv0

For more detailed information on the CNET Download.com Installer, please visit the following resource:

http://t.cnet.com/SB3tiC

If you need any further assistance, please feel free to contact our support team directly by filling out the form on the following page:

http://t.cnet.com/PS6r5c

Regards,
Jen
CNET Customer Help

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Jen, honestly. Please stop.
by R. Proffitt Forum moderator / July 26, 2013 5:24 AM PDT

Download.com did the deed here and is tarnishing the CNET brand. My opinion is that your replies are not helping as Web Of Trust is warning folk off your links.
Bob

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Re: Fallout
by mchainmchain / July 26, 2013 5:02 PM PDT

Stopped using c|net's download.com quite some time ago, due to the issues noted above. Why download anything from here if one can go elsewhere and not have this sort of trouble?

Most people (users) do not have a backup plan, nor do they have a program similar to Ghost or other, so recovering from these issues is often not a small task, as it is when using a known clean image that was saved previously. We're talking hours and/or days, in some cases.

About that fallout:

Have been an user here for some time now, and have noted the forum queries have dropped off some from when I first started. How much, hard to say, but some forums I visit here sometimes have no new posts for a day or more, which is much different from when I first started.

I think running and offering the c|net download installer is hurting your brand more than it is helping you, and is then perhaps also causing some who might otherwise visit the forums to avoid them altogether.

Seriously, I'm with Bob as to impact with c|net branding. It appears to be going down, not up. Sad

Trust is everything in this business and it is always a good idea to remember that.

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