Sorry, I deleted your post because of the unnecessary link.
In case of questions about commercial software (and I assume that's what you use) the best thing to do is to contact the makers customer service. There's a very small change a newbie home user (that's what this forum is for) has experience with that particular software and can help you with unspecified 'little things'.
Know how to save a wet phone?
It's not with a dryer and it's not with rice. CNET shows you the secret to saving your phone.