I've been dealing with it for about a year! How did you fix it??
Holy Cow! Make sure you use the correct firmware.
I did not have a cd with my MP3 and no manual (it was given to me),then I went to the web site. I neglected to check and see which player goes to which. I downloaded the wrong firmware and got nothing but a blank screen on my MP3 player. Took me two days to figure it out.