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TechTracker won't run scan, says I have an outdated version

by Barry59--2008 / March 23, 2012 4:35 AM PDT

I used to run TechTracker fine with no problems. The it stopped scanning. I downloaded the latest version (2.1.0), but when I click on the "Check now" button to scan my computer, nothing happens. (The display shows the result of an last scan that ran before it stopped working).

If I then click on the button to open the TechTracker Page, I get an error message that I have outdated version of TechTracker and need to update.

It appears some file in my system is making the program think I have an older version running. Tried deleting plist files, but that didn't help.

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All Answers

Best Answer as chosen by Barry59--2008

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A couple things you can try...
by CNETSupport / March 29, 2012 8:46 AM PDT

Hi,

I apologize for the inconvenience here. If this is still an issue for you - although this may seem an obvious point - have you restarted your machine and re-scanned with TechTracker since downloading the latest version of the program?

If you have, but that did not resolve the issue, your best bet may be to perform a clean installation.

To do so, first, move all of the following items to the Trash (or at least all of those that you locate on your machine):

~/Library/Application Support/TechTracker/Installed Software
~/Library/Application Support/TechTracker/state
~/Library/LaunchAgents/com.cnet.ttengine.plist
~/Library/PreferencePanes/TechTracker.prefPane
~/Library/Preferences/TechTracker.pref
~/Library/Preferences/com.cnet.techtracker.plist
~/Library/Preferences/com.cnet.ttengine.plist
~/Library/Preferences/com.techtracker.Uninstaller.plist
/Applications/CNET TechTracker/CNET TechTracker[.app/Contents/MacOS/CNET TechTracker]
/Library/TechTracker/TTEngine[.app/Contents/MacOS/TTEngine]
/Library/Receipts/cnetTechtracker.pkg
/Library/Receipts/cnetTechtrackerPostflight.pkg
/Library/Receipts/comcnetttengine.pkg
/Library/Receipts/techtracker.pkg
/Library/Receipts/ttengine.pkg
/Library/Receipts/ttnotifier.pkg
/Library/TechTracker/TTEngine.app/
/Applications/CNET TechTracker.app/

Then, restart your machine and empty the Trash. That should ensure that all traces of TechTracker are gone from your computer.

Next, perform a hard refresh of your default browser, per the following steps:

1. Clear your default browser's cache and cookies.

2. Completely exit/close out of all running instances of that browser.

3. Re-open the browser and use whatever e-mail address you wish to use with TechTracker to log back in to www.cnet.com.

Finally, re-download TechTracker from this location:

http://www.cnet.com/techtracker/

Run another scan, and you should be all set.

If you encounter any further trouble, however, please feel free to submit a support ticket via the "E-mail Support" tab at this location: http://cnet.custhelp.com

Regards,
Jen
CNET TechTracker Support

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(NT) Thanks, the "clean install" method solved my problem!
by Barry59--2008 / March 30, 2012 3:26 AM PDT
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