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Techtracker hasnt upgraded to plus

by chemicalbrother2011 / May 23, 2011 8:45 AM PDT

I`m hoping someone can help me here. I purchased a T Shirt to qualify for a free copy of Techtracker (wasn`t told it was a 1 year subscription so there`s a moan straight away). The T-shirt cost me

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3 Tickets 0 replys
by chemicalbrother2011 / May 23, 2011 6:28 PM PDT

I have now raised 3 tickets and not got a single reply, I thought CNet was supposed to be a good well known company this is just not on at all

Is there just no one that can help or even suggest what my next steps might be, at the moment I feel completely ripped off

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re: 3 Tickets 0 replys
by CNET_Gregg-23902024539272 / May 24, 2011 2:17 AM PDT
In reply to: 3 Tickets 0 replys

Hello Chemicalbrother2011

We have received all 3 of your tickets. Please note that we have a 24 hour turn around time for help requests. I am in the process of answering your request, and you will receive an answer today, 5/24.

Thank you for your patience.

CNET TechTracker Support

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24 Hours ?????
by chemicalbrother2011 / May 25, 2011 8:04 PM PDT
In reply to: re: 3 Tickets 0 replys

Ok so i recieved the instructions for activating techtracker to pro version, followed them to the letter, logged in logged out rescanned etc. It still doesn`t work

I raised a ticket on 24/05/11 at 2.30pm its now 26/05/11 and 11 am and haven`t had any replies from CNet. What happened to the "Please note that we have a 24 hour turn around time for help requests."

I`m totally fed up with this whole thing, your customer service is bad, your software doesn`t work, I`ve wasted my money on a T Shirt I didn`t even want following an offer link from your site. This whole thing stinks and your not exactly going out of your way to help me resolve the issue.

I have another problem, the payment that I made with paypal goes to Vistaprint who are the company I made a purchase from to qualify for the techtracker plus version for free. This means any disputes raised through paypal will go directly to Vistaprint and not CNet

This whole situation is laughable, for a company the size of CNet with a reputation to up hold you need to step up your game, you are not customer orientated and seems to me your happy to just take poeples money and run

The funniest thing about it is I only read today in the forums that :

"TechTracker works with 64-bit versions of Windows and other software, but it does not check for compatibility, including 32-bit vs 64-bit, before recommending the update. Perhaps that will come in a future release..."

I am on 64 bit operating system Windows 7, so what this is saying is that the drivers it goes out to get are more likely to be 32 bit drivers, the software is useless to me anyway and you don`t clearly state this before people part with there money. I WANT MY MONEY BACK CNET

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