PC Applications forum

Question

System Mechanic PC Care

by rca0359 / October 3, 2012 12:51 PM PDT

I have a Dell Inspiron 1720 running the Vista operating system. I purchased and downloaded system mechanic which I run about once a week. Recently during the optimization process the computer froze and will not move forward/re-boot. When I cut it off and than back on it will come up to the sign in page, freeze again, and will not move any further. I have contacted systems mechanic and received no assistance at all. Can anyone help me with this problem. Thank you!

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All Answers

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Answer
Given such sparse detail
by R. Proffitt Forum moderator / October 3, 2012 2:29 PM PDT
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System Mechanic -Sparse detail
by rca0359 / October 3, 2012 5:50 PM PDT

What else can I say. I've got a computer that will not reboot itself beyond the sign-in page, locked-up, frozen. I would love to get to the utilities menu, but I can't. As stated, I was running system mechanic's total PC Care and the computer just locked up. Sorry I really don't know what else to say to describe the problem.

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Re: freeze
by Kees_B Forum moderator / October 3, 2012 6:04 PM PDT

What's the "sign-in page"?

Although we don't recommend using such cleaners, they are unlikely to cause the system to freeze while running. So I think it's unrelated. It could have happened just as well while you were using MS Word to edit a document.

Can you boot into Safe Mode with command prompt?
Can you boot from your Windows Vista DVD and see if any of the options of Startup Repair work? That's described in http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

Kees

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