Computer Newbies

General discussion

Suddenly getting "Copy of windows not genuine" notice

by gomezy3k / April 16, 2011 1:37 AM PDT

I did a virus cleanup and several things were deleted when the clean-up was done, and now there is "Windows Vista (TM) Build 6002 This copy of Windows is not genuine" down at the lower right corner. Vista was on the damn computer when I bought it and I haven't changed anything. What gives??

Gateway Computer GT5668E
AMD Athlon 64 x2 Dual Core Processor
3.00 GB RAM

Post a reply
Discussion is locked
You are posting a reply to: Suddenly getting "Copy of windows not genuine" notice
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Suddenly getting "Copy of windows not genuine" notice
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Sadly
by R. Proffitt Forum moderator / April 16, 2011 1:48 AM PDT

This is one of the new virus/trojan/malware problems. These can damage the OS to the point you see this message.

While the machine came with the OS, let's hope you have or created the all important restore media as repair is uncertain.

That is, if you look around you find folk reinstalling.
Bob

Collapse -
Soo, what do you do?
by fixingto / October 1, 2011 7:39 PM PDT
In reply to: Sadly

You got the message, "this copy of windows is not genuine". Now what?

Collapse -
In fact two suggestions were made
by MarkFlax Forum moderator / October 1, 2011 10:07 PM PDT
In reply to: Soo, what do you do?

The first - Malware damage. Malware can cause the OS to think it is not genuine. Possible solution scan for viruses, then scan for other malware.

The second - if that fails, then usually the only remaining option is to reinstall the OS.

This is not one of those, 'click here to fix' problems.

Mark

Collapse -
Use your backups
by TWB404 / October 2, 2011 1:33 AM PDT
In reply to: Soo, what do you do?

I think my favorite comment the moderators have is " you only lose that which has not been backed up " or something close to that. lol

At the point that your getting this message and using a restore point does not fix it then the next step would be to go to your backups. If you have not been making backups or you have just been making backups of your data and not the C drive then your only choice will be to reinstall the OS.

After the reinstall you should look into the imaging software that is available so you do not have to go thru this again.

Collapse -
Options
by Willy / October 2, 2011 2:05 AM PDT

If you have the restore/recovery discs, use the "repair option" that returns the OS to install state. This is NOT the restore point feature of the OS itself when it is up and running. This is also NOT the full re-install of the OS which is listed as another option using the recovery discs. Either restore or repair becomes an option for you at this point. Now, beware of any future malware or corruption source, which *may* return the OS status to non-genuine report, if a malware problem returns. If some corruption which the OS files are compromised becomes less than desirable and issue same warning. Hopefully, doing one of the two options provided should correct the problem. report back

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the holiday

Find recipes for July 4 with these foodie apps

The Fourth of July means fireworks, fun and food. If you're planning on a barbecue this weekend, we've got the apps to help you find holiday-inspired recipes.