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struggling with problems caused - I think - by AVG

by AVGnewbie / July 3, 2012 5:54 AM PDT

Can any one help with these two problems: I've struggled to set up Outlook and have only succeeded by disabling AVG e-mail scanning and using unencrypted messages which defeats the object of security software. Is there an easy trick?
My kindle won't connect to my WiFi anymore. Is AVG somehow stopping it?

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Clarification Request
and another problem
by AVGnewbie / July 3, 2012 6:01 AM PDT

realplayer stopped downloading after I got AVg. I've used it without problems for a year and now can d/l video clips. Any ideas how to solve that - if it's AVGs 'fault'?

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can't I mean CAN'T download clips!
by AVGnewbie / July 3, 2012 6:03 AM PDT
In reply to: and another problem

can't I mean CAN'T download clips!

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RE: struggling with problems caused - I think - by AVG
by JiriF_AVG AVG Staff / July 9, 2012 5:42 PM PDT

Hello AVGnewbie,

We are sorry for delayed answer.
When configuring Outlook to use secured connection, please make sure to have the AVG Outlook plugin installed (not the Personal E-mail scanner plugin). More information can be found here.
Also, if you are using AVG Firewall, we recommend regenerating its configuration to make sure the Real Player is not blocked by the firewall:
1. Open the AVG user interface and click the Firewall component.
2. Click the Regenerate configuration button and follow the wizard.

As recommended by Bob, disabling AVG temporarily or uninstalling it temporarily will allow you to verify whether the issues are caused by AVG indeed. We recommend disabling individual AVG components to find out which one could be causing the problem. If the network connectivity issues appear to be indeed caused by AVG, please make sure to have only one active security software installed at a time as they may interfere.
Should the issue persist please contact AVG customer care for further investigation (diagnostic data from your computer will be required, most likely).

Thank you.

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Clarification Request
The test?
by R. Proffitt Forum moderator / July 3, 2012 10:44 AM PDT

If this was an AVG issue, uninstalling it should remove this and fix everything plus make better coffee.

That is, there are a lot of choices today.

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