Windows Legacy OS

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Strange program icon in taskbar

by CNETuserNYC / September 23, 2010 6:38 AM PDT

I recently installed an update to my Norton 360 (to upgrade to version 4.0) and also recently installed some automatic Windows Updates.

Now, whenever I turn on my computer, a program icon appears on the taskbar (not in the system tray, but an actual program loaded up). I do not recognize the icon, I cannot close the program, and when I open Task Manager, there does not even appear to be a program running.

I uploaded a picture of my taskbar (http://tinypic.com/r/141qcqo/7). The icon in question is to the left of Microsoft Outlook.

Thanks!

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Are You Referring to the Norton LiveUpdate Icon?
by Grif Thomas Forum moderator / September 23, 2010 1:13 PM PDT

It's the yellow circle, with the green check mark, with the little viewer above it. It appears like maybe the Norton update didn't complete...

Tried visiting the Symantec website and downloading the manual update and running it?


Hope this helps.

Grif

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No. I am not talking about the System Tray.
by CNETuserNYC / September 24, 2010 1:48 AM PDT

I am referring to the program to the left of Microsoft Outlook.

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Ahhh,.... It Looks Like The Windows Search Icon..
by Grif Thomas Forum moderator / September 25, 2010 12:27 PM PDT

Have you checked "msconfig" or the Start-All Programs-Startup menu to see if "Search" is running at startup? If you see it in "Startup", simply delete the shortcut there.

Hope this helps.

Grif

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Startup/Msconfig
by CNETuserNYC / September 27, 2010 12:01 AM PDT

Thank you for that suggestion.

My "Start-All Programs-Startup" folder only contains "Microsoft Office" and no other programs.

My MSCONFIG has a number of programs listed, none of them are "Search" though. The MSCONFIG Startup tab lists:

igfxtray
hkcmd
DVDLauncher
PfuSsSct
CardLauncher
pdfquickview
StatusClient
hpbpsttp
HPWuSchd2
DLACTRLW
ISUSPM
issch
CS4ServiceManager
jusched
Acrotray
AdobeARM
msmsgs
ctfmon
wcescomm
Microsoft Office

Thanks so much for your help!

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not a Norton icon
by Michael_York / September 30, 2010 9:36 AM PDT

Hi,

This is Mike from Norton Support.

The icon you have posted is not a Norton icon but looks to be like some kind of Windows icon. When you open Task manager what does it show as running?


Thanks,
Mike

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VolkanAkkurt
by volkan akkurt / September 30, 2010 1:04 PM PDT
In reply to: not a Norton icon

Volkan Akkurt: I had the same problem. I e-mailed Norton customer service with a detailed description of the issue. I hope they will
come up with a solid solution. I will keep you posted.

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Nothing running
by CNETuserNYC / October 6, 2010 3:26 AM PDT
In reply to: not a Norton icon

Mike, thanks for your reply.

When I open Task Manager, it actually shows that no applications are running.

Thanks.

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