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Stop: OxOOOOOO7e Error problem...

by scottls2 / December 19, 2007 11:06 AM PST

This one has me stumped. I got a HP Pavilion 516x computer (a little over 3 years old I think) from my 'god-daughter' that looks like it had never been updated, defragged or scanned for viruses. Of course she didn't think anything about it until it finally got to the point of not working at all. It has a 2.4GHz processor with 512MB of ram and running Windows XP home.

It had either the Sassser worm or something because it was restarting over and over again but I figured out how to stop it by just disconnecting the Ethernet cable. Then I was able to boot it up and clean it out a bit. I used a jump drive to load it with Ad-aware and scanned it a few times with that and the anti-spy ware and antivirus that was installed with Yahoo DSL.

Them after a lot of tinkering around, I loaded SP2, and a lot of other updates plus Windows Defender and McAfee Antivirus, but I still have a problem with it wanting to reboot quite often. I disabled the reboot feature so it would just stop at the blue screen of death with the Error Code. It gave me a 0X0000007E code and I looked it up to be something about a driver problem but even after I updated a few of the drivers it still does the same, with the same error code.

The drivers I updated where the Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, Realtek AC'97 Audio, Realtek RTL8139/810x Family Fast Ethernet NIC, and I updated the BIOS.

Now the computer seems to load and run just fine. I can keep it attached to my home network where it can share files and communicate with my other computers with no problem. But as soon as I enable my DSL modem and try to access the internet, it will still turn off with the same error code coming up. It does allow me to go online for a short while, and a few times it did it for quite a while without clicking off, allowing me to get a few more updates and know that everything can function correctly, but I still can not boot it up if the Ethernet cable is connected or expect to connect to the internet every time without it shutting off again.

The time it seems to shut off is either right away when I first get connected to the internet, or if I try to go to any Microsoft website. I thought maybe this was because there is something trying to check for new updates that is triggered by going to Microsoft.

Any Ideas?

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by scottls2 / December 19, 2007 11:43 AM PST

I also forgot to mention that I tried to go online with both the automatic time synchronizing and auto-updates disabled but it still cut off with the same error code.

I would have reinstalled XP but she could not find the back up disks.

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Some options
by MarkFlax Forum moderator / December 19, 2007 6:27 PM PST
In reply to: BTW...

This is what says about these 0x7E STOP errors;

A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

The web site lists some examples. To access the Event Viewer, goto Start > Run and type in eventvwr.msc then click OK.

In addition to all the recovery work you have done, did you open the case and do any housecleaning? Dust can cause a lot of overheating problems which, whilst probably not relevant to this STOP error, may well be making the system hardware unstable. Also look out for blown or leaking capacitors.

I wonder if the ethernet NIC is damaged.

What does this computer use for a firewall now? If it only has the Windows Firewall, make sure it is turned on in the Security Center.

I hope this helps. But perhaps others here will have better ideas.


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I would also
by MarkFlax Forum moderator / December 19, 2007 7:06 PM PST
In reply to: Some options

I would also ask HP for replacement XP installation disks and any other disks she might need, (drivers). They should be able to supply for a small fee.

Those disks can be invaluable if a re-install is ever needed.


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I think I fixed it...
by scottls2 / December 21, 2007 2:52 AM PST

Thanks everyone for your help. I think I got it.

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07e error fix
by peacox / December 21, 2007 12:40 PM PST
In reply to: I think I fixed it...

If you have fixed this how about sharing the fix with us all so we will know in future

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Well there is quite a bit to list ....
by scottls2 / December 21, 2007 1:26 PM PST
In reply to: 07e error fix

I spent well over a week going over it with every antivirus, anti-spy-ware, and anti malware I could find, plus I updated the drivers and bios but with the help of friends in I also ran HijackThis and ComboFix while posting the logs after each one. I think it was ComboFix that got it to go back online again but I was able to track down a lot more malware and malice drivers by scanning with both of those and a lot of patients. These forums are beyond valuable when up against such viruses. If you ever find yourself in the same spot I was in, just post for help.

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Good to hear you got it sorted.
by MarkFlax Forum moderator / December 21, 2007 7:17 PM PST

That malware can be defeated you know.

A good, strong firewall is essential. Also, an anti-virus, it's definitions kept up to date, and running in the background. Then an anti-spyware utility also uptodate and also running in the background.

All of these are available as free utilities and as a combination they will minimise the risk of further infection.

Good luck.


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Oh Yes, I know...
by scottls2 / December 22, 2007 12:30 AM PST

Believe me I know what you're talking about. I am careful to protect my home network of Apple and Windows based PCs. I am trying to convey this to my 'god-daughter' and get her to maintain this system from future threats as well. Thanks though, for your concern.

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