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Still No Good

by moranacus / October 27, 2012 3:51 AM PDT

After doing everything that Ron Lewis from Malwarebytes
said I still have the same problem with Malwarebytes.
The only difference is that I can manually bring up Malwarebytes after the computer boots up and Enable the protection but then the computer locks up and I have to reboot the computer

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Sad to read.
by R. Proffitt Forum moderator / October 27, 2012 3:57 AM PDT
In reply to: Still No Good

But Ron and you have all the clues. Did this happen on a fresh install of the OS too?

Just an idea. A recent post had a member complaining of lockups and while I didn't nail it directly it was an out of date BIOS and their SSD drive. It was a confuser because they didn't tell what else caused a lockup but in the end it was "another one of the usual SSD problems."

To figure this out, you may have to get someone like Mark Russinovich to peer into the machine. Read what he does with this Slow Logon mystery at http://blogs.technet.com/b/markrussinovich/archive/2010/01/13/3305263.aspx

Now, given how Russ approached that, do you have folk around you that do such work?

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Fresh Install Of OS
by moranacus / October 27, 2012 4:09 AM PDT
In reply to: Sad to read.

This is my second HP computer since Feb (the other one had serious problems).
If I have to do a fresh install of OS that means that this computer has problems
I'm going to see what Ron has to say.

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Here my HP ended up dead. Long story.
by R. Proffitt Forum moderator / October 27, 2012 4:24 AM PDT
In reply to: Fresh Install Of OS

But it did have a BIOS issue and since HP can't fix BIOS issues the end result was a dead laptop at their hands.

I did everything they asked and spent 14+ hours on the phone, shipped it in, have paperwork saying they duplicated the issue and for my efforts I ended up with a dead laptop at 3 months old.

-> So is this the Insyde BIOS on that HP? Could be the same bug but I strongly advise you not to let HP near the machine. I lost a laptop over this one. They walked and after that, this is what I'll do. Share the story when it comes up.

It's a shame HP has come to this low a level of a company.

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Would This Be Better?
by moranacus / October 27, 2012 4:18 AM PDT
In reply to: Sad to read.

Since Windows 8 is now out would it be better to see what happens if I install that?
Also, I never upgraded a computer to a newer version of Windows before.
Does it do anything to installed programs?

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I have to go with no.
by R. Proffitt Forum moderator / October 27, 2012 4:24 AM PDT
In reply to: Would This Be Better?

The issue I encountered appears to be something in the Insyde BIOS. A shame really since it was a nice laptop.

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Malwarebytes Forum
by moranacus / October 27, 2012 6:00 AM PDT
In reply to: I have to go with no.

I hope Ron Lewis gets back to me soon to see if I can do anything
I posted a message at the Malwarebytes Forum but they are
telling me to do basically the same thing over again.
I believe it's the HP computer causing the problem and
I don't think it can be fixed.

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Does it have ???
by R. Proffitt Forum moderator / October 27, 2012 6:02 AM PDT
In reply to: Malwarebytes Forum

That rather famous Insyde BIOS or SSD?

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How Do I Check That
by moranacus / October 27, 2012 6:09 AM PDT
In reply to: Does it have ???

How do I go about finding that out?

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I see it on a cold boot or other places.
by R. Proffitt Forum moderator / October 27, 2012 6:11 AM PDT
In reply to: How Do I Check That

If you had posted your model number I could have checked the specs but you can do that too.

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Got A Different License
by moranacus / October 27, 2012 6:39 AM PDT

I contacted Cleverbridge Customer Support and they had a different License for me to try.
For some reason I think it might be that.

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This Is Strange
by moranacus / October 27, 2012 5:37 PM PDT

This is very strange.
I contacted Cleverbridge customer service
and the emailed me a license (which is different)
That I purchased last year.
I can now Enable the protection on Malwarebytes but
there is just one problem.
My computer still locks up if I have Malwarebytes
start with Windows.
If I boot up Windows then enable the protection
Malwarebytes works fine and doesn't cause problems.

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Never Mind
by moranacus / October 27, 2012 5:46 PM PDT
In reply to: This Is Strange

After about 10 minutes my computer locked up.
Malwarebytes did work, somewhat, for a little
while anyway.

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Oddly similar to what my HP did.
by R. Proffitt Forum moderator / October 28, 2012 2:08 AM PDT
In reply to: Never Mind

But it was doing that NEW. All I had to do was plug in any USB memory stick and wait. After HP's repairs the wait time was reduced to 5 minutes.

Be sure to see if you see any mention of the Insyde BIOS.

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You may try to remove malwarebytes from puter
by DChrisL-24904635370836975 / October 28, 2012 3:07 AM PDT
I had just done a restore of my hard drive and have, on had a flashdrive, that contains almost all my info. I have a HP Desktop, WIN7 Home Edition. After it was all deleted, even in the registry, a newer version has come out. www.malwarebytes.org it is version 1.62.0140/ Darrell
If you go to Start-Run, type in regedit, click ok. Under Edit is Find, type in Malwarebytes Anti-Malware, se either Enter of F3 to keep searching until you see finished searching. If you see it in there the top on the left column is the one to delete UNLESS there other programs in it. Then you select only Malwarebytes on the right side. After finishing, exit and download another MBAM.
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No can do.
by R. Proffitt Forum moderator / October 28, 2012 3:19 AM PDT

HP killed the laptop so I can't try anything else.

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How To Find Out
by moranacus / October 29, 2012 2:54 AM PDT
In reply to: Does it have ???

My computer is an HP Pavilion P7-1225.
How do I find out if I have Insyne Bios or SSD

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I see it when the computer boots up.
by R. Proffitt Forum moderator / October 29, 2012 3:06 AM PDT
In reply to: How To Find Out

As to the SSD why not use something like Device Manager to see what hard drives you have then google those models?

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by moranacus / October 29, 2012 3:54 AM PDT

The Hard Drive I have is a hitachi hds721010cla632

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At least you found that.
by R. Proffitt Forum moderator / October 29, 2012 4:00 AM PDT
In reply to: SSD

For the BIOS what little I read points to other bios makes HOWEVER there are discussions about USB issues in some linux distros. Which is sad to read because that's where my HP was broke.

And I mean broke as in a bios or chipset issue that would not be fixed by replacement with another new laptop of the same make and model.


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by moranacus / October 29, 2012 4:57 AM PDT

Thanks for your help!
I tried an earlier version of Malwarebytes but got the same problem.
I'm curious to see what Ron Lewis wants to try next but
it still might just be the computer.

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Found the BIOS make. AMI.
by R. Proffitt Forum moderator / October 29, 2012 5:08 AM PDT
In reply to: Still No Good
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Thanks Again
by moranacus / October 29, 2012 5:35 AM PDT

Thanks again! I wonder if updating my Bios would fix the problem or not.

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I have an even older HP (d499t)
by R. Proffitt Forum moderator / October 29, 2012 5:39 AM PDT
In reply to: Thanks Again

And it would without fail lockup daily. In that machine I updated the BIOS and it helped, but still once in a while lock up. About a year later I checked back and it turned out the HDD firmware had been issued an update.

Shocker as I rarely saw that sort of update in consumer gear.

In your case it's an interesting issue of "it hurts when I do this" so the old Doc reply seems best. I am more than a little leery of HP products today after they killed a laptop in their repair system and walked away but up to that point I had no big issues with that company.

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