Networking & Wireless forum

Alert

STELERA "Wireless" Internet

by braybell1 / March 6, 2013 2:50 PM PST

Stelera sucks and thats about all that can be said!!!!!!


WE had been using them for about 5 months and we've had it!!!!! Finaly got rid of them!! YAY! So much happier now with our faster and more affordable broadband choice of internet HappyElite Broadband.......love love love them! you seriously get more for less no joke!!!!!


As for the horror stories of Stelera from day one....let me begin: For starters when we started out in the local office in Montrose, Colorado (keep in mind this office is only contracted with Stelera) We received our Wifi router only to be informed that Stelera has no more "NEW" routers they only refurbish old non working ones and resell them or lend them customers that sign a contract, wich is also, non the less, 1 or 2 year contract!!!! That ight there should have been our warning sign!!! We get home and litterally not even after using it for an hour the dc adapter shorts out. It was Friday evening so we then had to wait for 2 days until we could replace it in the contracted store because I was not about to waste any more money on buying one myself! Once this was resolved every month......not even exagerating.... we would be in the store getting a new adapter or a whole new router! Having them for service was a complete headache we were either on the phone with the crappy cust. serv. reps all the way in Oklahoma or in the contracted office. It was a complete JOKE!!!! When we opted out of our contract they proceeded to tell us that the fee would be 150 dollars, when I had the paper of the contract I signed in front of me that said 75 dollar fee for 1 year contract. They were trying to charge us 75 more for the 2 year contract fee! Flames were coming out of my ears by this time. We had to "PROVE" to them that we had a 1 yr not a 2 yr contract, I had to scan and email my paper work that I thankfully saved, and that really they should have had in their files!!!! Very un-organized and very poor customer service that isnt even available on saturdays or sundays!!!! Please please take into head all of this before you sign on with this low class business that abviously has no idea what they are doing all around!!! VERY DISSAPOINTED "EX" CUSTOMER!!!!!!!!!!! glad to be gone and they wont be missed Wink


Dont know if any of you have heard of a internet speed testing website but it works wonders and is super accurate and effeciant! it is www.speedtest.net give it a try you will either be shocked by how much you are getting ripped off or pleased that you are with a company that is dead on with their speeds!!!

My test outcome for stelera in my area was:
Download speed- 0.25 mbps
Upload speed- 0.04 mbps

Stelera advertises their speeds as follows!
Download speed- 7 mbps
Upload speed- 2.5 mbps


Yep that was my breaking point.....speeds fluctuated alot these were the lowest and it never got above 1.5 for download speed. Elite Broadband is advertising 10 mbpsand we are actually getting 10.57- 11 mbps on a daily basis! Such a drastic change in pace....LITTERALLY!

Post a reply
Discussion is locked
You are posting a reply to: STELERA "Wireless" Internet
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: STELERA "Wireless" Internet
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.