When shopping for electronics of any kind, considerable time is often spent researching the various products and the companies that make them. The critical points that inevitably make the decision to buy one product over another are the reputation of the product, ( through consumer reviews) the reputation of the company, the warranty, specs and the price of the product.
I was recently going through the process of buying a new computer and had narrowed down my decision to one of five companies:
StealthMachines, Alienware (now owned by Dell), Apple, Puget Systems and Falcon Northwest.
After spending close to 6 months researching build ideas and various companies, I decided to go with StealthMachines because of the company's stellar reputation with the Better Business Bureau and past and current customers.
?StealthMachines LLC has been a BBB Accredited business since January 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards.
Based on BBB files, StealthMachines LLC has a BBB Rating of A
Customer Complaint History for StealthMachines LLC
BBB processed a total of 0 complaints about StealthMachines LLC in the last 36 months, our standard reporting period.
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.? ( http://www.bbb.org/northern-colorado/business-reviews/computer-stores/stealthmachines-in-fort-collins-co-46015931 )?
I read reviews about StealthMachines on the company website, competing websites and various forums and the consensus was that the owner, Josef Kulovany, consistently goes above and beyond the call of duty in regards to customer service.
When I went to the StealthMachines website to use their system to configure a build, I played around with a few ideas and then saved a build I liked and emailed it to myself. The next day, Josef emailed me asking if I had any questions or would I like any advice on parts.
When I replied with a few questions, he emailed me back within 20 minutes and had several money saving suggestions, as well as suggesting a different case that would be easy to clean and maintain and included more options for future upgrades.
Every question I asked him was answered quickly and concisely, his prices are competitive with shopping at NewEgg and building it yourself (I'm taking into account the individual shipping and handling charges for the parts that had shipping charges, as well as the cost of smaller items such as thermal paste and custom cabling.)
I'll post an update when my build arrives but I haven't heard anyone who has bought a computer from StealthMachines complain yet so I think that they are a good bet for a custom build