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sprint is trapping customers

by yuechu2000 / April 9, 2008 / 4:54 PM UTC

We have 5 phones in our account. On Sept, 2007, 2 of the numbers were ported out because we thought our contract was up. However after realizing it, we ported them back to sprint. At the time, we believed that the 2 numbers would go back to its original contract and would expire on June 2008 as normal since the sprint representative did not warn us about signing up for a brand new contract. Sprint actually started the numbers as new accounts, making them expire 9/7/2009. At the time we ported the numbers back, the account manager did not offer me a contract to sign, nor did he record any verbal agreement from me indicating that I am interested in another 2 years, we didn?t even get 2 new phones. Obviously, I would not agreed if that was the case. I do not believe there is contract indicating that the two lines(412-xxx-xxxx and 412-xxx-xxxx) are bound by a two year contract because there was no agreement written or verbal. Sprint is trying to trap me in a contract that I never signed or given my verbal consent to. I can't believe a company does this to keep their customers. All I want is to continue with the old contract and port my numbers out in June without being hackled for $200 per line. I am looking for support and help regarding not having to pay the etf.

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help with Sprint
by Natronx / April 9, 2008 / 6:51 PM UTC

Sorry to hear about your troubles. I have Sprint and I've been very lucky - customer service has always been generally good to me.

I have 2 suggestions for you:
1) When calling customer service be very polite, and if you don't get what you want then call back and talk to another rep. If that doesn't work, make a couple unrelated calls regarding something easy so that you look good when future reps look up your history screen. Then try again to get help from another rep - remember to always be polite.

2) The other idea is goto http://www.Sprintusers.com . It's a huge forum (much like this one) where you'll find a large number of active Sprint users who like to share ideas and info on how to get the most from Sprint. It's a great resource if you have a Sprint cell phone.

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Cooling off peried
by Renegade Knight / April 10, 2008 / 11:52 AM UTC

Don't new contracts have a cooling off peried. You can change your mind after so many days before the full contract provisions kick in?

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Yes, but . . .
by PressAnyKey / April 10, 2008 / 1:13 PM UTC
In reply to: Cooling off peried

the cooling off period is thirty days. It's too late to use that argument.

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I was wrong
by Natronx / April 10, 2008 / 6:14 PM UTC
In reply to: Yes, but . . .

Sorry, I have to take back what I said about Sprint customer service being generally good. I just called customer service twice and it didn't go very well. Neither rep was able to understand basic issues. I love Sprint so it's really said. I hope they were just having a bad day. You should still check out that forum I mentioned earlier.

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That's more like it....
by thriftyT / April 11, 2008 / 4:54 AM UTC
In reply to: I was wrong

When you said that your Sprint customer service experience had been "generally good", I almost spit out my cereal. and Yogurt.

I'm still with Sprint (the only reason I stayed was the Oct. '07 Centro release) and can tell you that Sprint's customer service has been the worst I have ever dealt with - phone co. or otherwise.

Highlights:

- I was double taxed on my invoice for about 2.5 years - I was getting charged for NJ and NY taxes and Sprint wouldn't do anything about it after approximately 20 calls. I finally resorted to complaining directly to the FCC which resulted in a contrite letter of apology from Sprint. The issue was fiinally resolved.

- multiple incidents of "phantom" charges. e.g. I was charged for about 6 months for an international calling plan... even though I have NEVER made an international call using my Sprint phone and never asked for the plan. There were other "phantom" charges and inexplicable billing errors too.

- It took about 8 calls within 48 hours to activate my Centro.

I could go on...

Thrifty Techie

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Just cancel Sprint
by PortVista-190953130350169 / April 11, 2008 / 6:19 AM UTC

I would just go with a new service and let them put a collection on you. Collections from phone companies don't really impact your credit.

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Is the Grass Really Greener
by PressAnyKey / April 11, 2008 / 7:14 AM UTC
In reply to: Just cancel Sprint

I'm all for dumping their service if you can't get satisfaction but are their better alternatives? AT&T, Verizon, Tmobile, etc.. I think the services sucks for all of the players...

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Not really...
by PortVista-190953130350169 / April 11, 2008 / 7:38 AM UTC

Not really. I switch companies every two years. None of them can seem to get it right. Usually they will work out a deal with you, but sometimes not. I bought new phones with AT&T/Cingular, signed up for a new plan, finally get the bill and it was about $150 in upgrade fees. I promptly took the phones back and went with Sprint. Sprint has been problematic too. I think you just have to take it in the *** and just plan on spending a lot of money to get what you want.

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Verizon
by Renegade Knight / April 14, 2008 / 11:30 AM UTC
In reply to: Not really...

I never liked Verizon's company politics but their service and coverage were top notch. T-Mobile is cheaper, and I can get unlocked phones since GSM has more variety, but then I have to deal with T-Mobile and that's proven to not be worth the trouble. In my area we don't have AT&T as an option. So it's either back to Verizon or Sprint...AT&T has the phones I like...Spring the plans, and Verizon the Customer Service. Yup, nobody has it all.

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Why I love Sprint
by Natronx / April 14, 2008 / 6:37 PM UTC
In reply to: Verizon

OK, I admit it, the real reason I love Sprint is the SERO plan, which only costs $30 a month for 500 minutes plus includes unlimited mobile internet access and text messaging.

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Good deal
by PortVista-190953130350169 / April 14, 2008 / 6:39 PM UTC
In reply to: Why I love Sprint

Sounds like a good deal if you get your unlimited weekends and nights.

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sprint sero plan
by Natronx / April 15, 2008 / 9:18 PM UTC
In reply to: Good deal

Yes, nights and weekends are unlimited, starting at 7pm.

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