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Speedtest & Suddenlink

by joboopy / March 15, 2012 3:32 PM PDT

One issue after another with Suddenlink since they bought out our cable co. At one point during an issue, I can't recall what it was as there have been so many I was asked by a rep. to run speedtest ( speedtest.net )
At that time and in every test since other than when I tried a 15 meg 30 day free trial in place of the 10 meg I'd had, my speed has always been in the high 9's to low 10's range on all 3 of my laptops which sit on the same desk using the cable co. supplied modem and a Linksys Wireless G Router which has always served me well.

About 1 1/2 weeks ago give or take, suddenlink asked me to fill out a survey, I of course let them know what I thought of the company. I'd run a speedtest at or about that time with the same results as always. 2-3 days after the survey, I received a call from Suddenlink with a guy asking me if I wanted a tech to come out and look at a recent issue I'd related to in the survey where my service was constantly dropping. I explained to him the issue had ceased after I'd called Suddenlink tech support a week or so prior, no use in having someone come out if there wasn't an issue to be found.

A few days ago I noticed a little bit of a lag or something not normal on the main unit I use which is a ZD8000 HP w/Win XP so I ran a speedtest and could only get just over 4.0 as the speed. I then tried my other ZD8000 w/XP getting a similar speed and then tried my Toshiba w/Win7 and got the normal just over 10.0.

I called Suddenlink and after an hour or so of the rep. trying things from there, she sent a tech out. The tech replaced every connector inside & out of the house, no result-change and he then explained to me that I may have 10 meg service but that 10 megs is split between all 3 PC's which may be true, I simply don't know but in my mind this doesn't explain one PC reaching the 10.0, the other two reaching on 4.0 and especially so since all 3 used to test in the 9.0-10.0 or slightly above range.

One last thing.....I ran these tests on Internet Explorer, the two XP machines have 8.0, the Win7 has 9.0. Tonight I ran the tests using my AOL browser getting speeds of over 6.0 on the two XP machines and the normal 10.0 or slightly above using the AOL browser on the Win7 Machine.

I have also run a speed test offered by Cnet, I'm at about 3279 Kbps on both XP machines, 8070 on the Win7.

I am not up to speed with technology, I go by what makes sense so I'm asking if anyone has a logical explanation for any of this without too much tech talk I may get lost in.

Thanks in advance

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Just guessing
by MarkFlax Forum moderator / March 16, 2012 8:50 PM PDT
In reply to: Speedtest & Suddenlink

but where the tech said, "I may have 10 meg service but that 10 megs is split between all 3 PC's which may be true", well, yes that is true.

Your broadband bandwith is shared between all internet devices connected to their router/modem.

The only way to do a proper speed test is to do it one machine at a time ensuring all other internet devices are not connected to the internet, eg other computers in the household, any games consoles like XBox, Wii, and so on. And on each computer that you do the test on, no other downloading in the background, and no other open web pages.

Even then, the results are going to depend on factors probably outside of your control, like other Speedlink users in the area using the same service; at peak times the bandwidth may go down if everyone is using the internet in your area. Or the state of the internet at the time, again at peak times traffic may be busy.

Think of it like a freeway. Early morning and not much traffic about, your car capable of 100 mph can easily reach that speed. But at peak traffic times your car capable of 100 mph might be stuck behind a truck travelling at 50 mph with all lanes busy so there is no chance to slip into another lane to overtake.

Mark

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Re: Speedtest & Suddenlink - Just guessing
by joboopy / March 17, 2012 3:46 AM PDT
In reply to: Just guessing

Thanks for your response.......I am aware of things possibly slowing somewhat during peak hours. I also understand the concept of my 10 meg service being split-shared between all wireless units on the property and I'd just let go of all having received that explanation from what is now two Suddenlink techs as well as from you but I'm not so sure it explains all units reading between 9.0 to slightly over 10.0 for the longest time when all were up and running at the same time and I'm not so sure it explains why one of the 3 laptops still to this day reads in the same range with all units on the network while the other two are now in the 4.0 range.

A second tech came out yesterday to replace my modem, it's what was supposed to have been changed out during the first visit. Once this didn't change anything, the tech said "Well your Router is 5-6 years old". My 5-6 year old Linksys Router was 5-6 years old two weeks ago when all units tested @9.0 or above as they had consistently tested prior to recently as was detailed in my first post and once again, one of my units is still testing above 10.0. I'm just perplexed........

Thanks again

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