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Question

Sound problem on Acer Aspire One 532h

by Athyl / February 19, 2013 1:25 PM PST

Hello all. I am new to these forums.

I am posting this because I have an extremely annoying issue with sound on my netbook.

Problem: Whenever the computer is set down on a table or any other surface (lap included), my headphones no longer receive sound. In fact I hear a click and no sound afterward.

After some experimentation, I've noticed that whenever the battery touches any surface and weight rests on it, the sound will be cut. After some adjustments I am occasionally able to get the sound to work again, but I have to be very careful afterward if I want to continue having sound.

I use the computer for listening to my music collection while doing schoolwork and I use it to Skype with friends. Occasionally I'll also use it for browsing Youtube.

I received the computer as a gift from a relative, and the computer was in like new condition when I got it. I did a factory restore after getting the computer.

My headphones are the Turtle Beach X12 USB headphones. They work perfectly on any other device and on my main gaming rig.

Regards,

Athyl.

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All Answers

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Answer
Sounds like you found the issue.
by R. Proffitt Forum moderator / February 19, 2013 11:55 PM PST

The fact the USB SOUND CUTS OUT where that happens points you to a electro-mechanical issue. In short, something shorts or opens to those USB ports when the battery is in that position.

I can't tell you exactly what has failed but your technician will use this clue to dis-assemble the laptop to look for issues such as foreign objects inside the laptop to worn insulators. Some folk don't do their own repairs so you get an estimate and decide what to do next.
Bob

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Next step for me
by Athyl / February 20, 2013 7:30 PM PST

Sorry for not replying promptly, hectic college schedule.

I will take the laptop apart and check it out for anything amiss. Thanks for the input.

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