Samsung forum

Question

Sound bar keeps turning off

by Nolsoninfla / December 12, 2012 2:04 AM PST

We have a Boston acoustics sound bar on our Samsung tv. The sound bar turns off every few minutes. It does not do this with other tv's.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Sound bar keeps turning off
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Sound bar keeps turning off
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Link about this model.
by R. Proffitt Forum moderator / December 12, 2012 2:10 AM PST

All Answers

Collapse -
Answer
Re: Sound bar keeps turning off
by Samsung_HD_Tech Samsung staff / December 12, 2012 2:13 AM PST

Hi Nolsoninfla,

Sorry to hear about the problems you're having. What are the model numbers for these two devices, and how is this sound bar connected to the TV?

HD Tech

Collapse -
Sound bar keeps turning off
by Nolsoninfla / December 12, 2012 4:10 AM PST

The tv is UN55C7000wfx2a. And the sound bar is bostontvee26. When we bought the tv two years ago we bought a Samsung sound bar and had a similar problem. We returned the sound bar thinking that was the problem. Now that we are having a problem with a second sound bar, it seems the tv must be the problem. Hope the model number is correct. I am trying to read it off the back. It is a two year old, 55 inch 3d.

Collapse -
Re: Sound bar keeps turning off
by Samsung_HD_Tech Samsung staff / December 13, 2012 11:15 PM PST

Hi Nolsoninfla,

Sorry for taking a couple days to get back. How are these devices connected: HDMI, optical?

HD Tech

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.