Laptops forum

Question

Sony VAIO VPCEA36FM laptop won't play DVDs

by briebeaz / October 18, 2012 1:48 PM PDT

I have a Sony VAIO VPCEA36FM laptop that's about two years old (with an expired warranty) and I'm having trouble with the BD-ROM drive. The drive will read CDs with no problem. However, it is having trouble reading both regular DVDs and Blu-Ray discs. It can play the occasional DVD/Blu-Ray but then when I switch discs, it won't recognize the new one. This problem has been going on for several days and I don't know what to do. I tried reverting the laptop to an earlier point in time, but that didn't help. I also downloaded an update for Corel WinDVD but that didn't help either. Sometimes I'll go into the "Computer" control panel and it looks like there's a DVD in the drive. Other times, the drive doesn't recognize the DVD at all. What gives?

Please help. I'd really appreciate it.

Thanks.

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All Answers

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Answer
Drive
by pgc3 / October 18, 2012 2:00 PM PDT

Are there any errors shown in device manager germane to the drive? Did you try a driver upgrade?, again, device manager.

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No, there are no error messages.
by briebeaz / October 19, 2012 4:55 AM PDT
In reply to: Drive

In fact, my computer tells me that the drive is working just fine even though it isn't.

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Answer
If the drive is over 2 years old
by R. Proffitt Forum moderator / October 18, 2012 4:18 PM PDT

I always swap the drive after I clean the lens and re-test. Your average consumer may insist you do something more heroic or ask if the drive can be fixed.
Bob

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