Faux Snoy Support here. The "Optical Block" failure isn't a defect. If it was all of the Wega sets would be getting it and Sony would admit the problem. Oh wait they are all turning blue? Well how do you expect Sony to make money if a TV lasts forever? Sony knows that they will lose a few thousand customers in the short term, but are counting on people being stupid and forgetting.
That is why the star pattern from the dust makes a subliminal, "I love Sony" message. Thank you for the support and keep on calling, we need to keep the employment in India up.
More than a year ago, my TV developed a problem. It started to get a blue streak across the bottom of my screen. I let it go, figuring I need a new bulb. So then I got a new bulb, over $100 dollars. I wasn?t pleased about the cost. So I waited a few months to replace it, knowing it would probably get worse
I had a stroke in Nov. of last year and was hospitalized and recovering at my nieces house. I finally got home in Jan. A few weeks ago, I felt like I could replace the bulb. I have little use of my right hand, but it is improving. It had some dust in there, Which I cleaned up. ( I am a electronic technician ) It didn?t work, so the blue streak and type of burn in it stayed. I felt the warranty wasn?t covered because of the time I waited.
But I researched it on the Internet by typing in (blue streak on bottom of my SONY TV MODEL KDF-E42A10). I was informed that many owners of that TV, an LCD Projection, was involved, with that very same problem. And I found it, that it was a Optimal Block problem. The cost to repair it is about a $1200. So I then called Sony. After many calls, I was told to call a technician at QUALXSERF, for a technical to verify the problem. For over $100 dollars, it was verified to be an Optical Block problem. So I called Sony back again. They would replace it with a Sony KDL-40V5100. For me paying $575 in exchanged for it. The TV was listed buy Sony as $1299. So I went on BestBuy, where it was listed at $949. So I would get a smaller size TV, and expecting to pay more for it. I then called Sony back. I suggested that they replace my TV, for a KDL-40XBR9 . Smaller size, but I said I could send in my $575 for it. They told me that the KDL-40V5100 was the only exchange for it. They told me I would REMOVE the serial number off the back of my TV, and send it back to Sony for the exchange to be made.
Consumer Affair being notified of my TV, I found numerous Optical Block problems reported. They were listed my TV Model KDF-42A10, plus many other types of models. The Sony LCD Projection TV, I was told by the technician from QUALXSERF, wasn?t made any more. Obviously poor design, and weren?t made to last about one to two years, without any problems, Way to numerous. I paid well over $2000 for it, with a life so short!!!
I would no longer purchase any Sony TV, and I recommend every else to do the same.