Did you go to http://esupport.sony.com/US/perl/model-home.pl?mdl=KDL46EX523 to get the latest firmware and manuals?
Did you look in the manual on how to reset the TV?
If not, did you call Sony and ask your question?
Can someone help me? with this. I bought a SONY KDL-46EX523 in Mexico and i don't have the Widget for Netflix... the first time I configured the TV it appeared the option to select the region USA,CANADA, and LATINO AMERICA now i can not change it for the USA.
How can I have Netflix in my TV?.
Greetings and thanks.