Camcorders forum

Question

SONY HDR-SR12 File is protected and cannot delete or transfe

by seancarpediem / September 26, 2012 11:56 PM PDT

I have SONY HDR-SR12 camcorder.
I lended it to my friend for his project and he was trying to transfer video files to his Mac, and he was unsuccesful. He said he tried everything but didn't work. I have no idea what he did to my camcorder but ever since I got it back from him, whatever he recorded shows up on lcd as saved file but when I press to play, it will say file is protected and would not play, nor I can't delete or transfer to my computer. Lots of previously recorded video files were also affected. My hard drive memory is at its limit and can't delete most of the files.
Can someone help?

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Clarification Request
Supply a link to the product user manual.
by R. Proffitt Forum moderator / September 27, 2012 1:31 AM PDT

I usually find how to unprotect it there.

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product user manual link
by seancarpediem / September 27, 2012 1:42 AM PDT
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If it doesn't I see this on an early page.
by R. Proffitt Forum moderator / September 27, 2012 2:07 AM PDT

1. "If you have any questions about this product, you may call: Sony Customer Information Services Center 1-800-222-7669"

2. Page 6 notes "Media Format"

3. Page 7 notes an "Empty" feature.

It does note that if someone formatted the drive on Windows, odd things can happen.
Bob

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