Hmmm... I have never experienced anything like that from Sony. Sony customer service is actually one of the better customer services, unlike HP. I think you should talk to them, I am sure they will get this solved for you.
Can anyone relate to my recent experience with Sony Customer Service:
A while back I purchased a new VAIO amongst other things from Sony online. All together totaling nearly $3,000 dollars. One of the items, a set of $300 desktop speakers was defective. After weeks of going through the hoops required to get a repair number to return them, I finally shipped them back, AT MY EXPENSE. I got them back a few weeks later, not even repaired; I literally mean not repaired, just like the day I paid to ship these "brand new" speakers back.
Growing up I loved Sony Products. Have they gone down this bad? I had found a Home entertainment system on their site I was thinking about. But not if anyone else has had a similar experience.