Sony

Resolved Question

sony bravia automatically turning off and on

by trickd67 / July 7, 2012 5:55 AM PDT

i have an 18 month old sony bravia that has started turning itself off and then back on again automatically . it does this within 5 to 30 seconds of it being switched on . ive changed the remote batteries , checked the cables , moved the plug to a different wall socket but its still doing it . the tv does not stay on long enough for me to check the settings. i have disconnected all the dvd and sky boxes and it still does it ...has anyone got any ideas ?

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Clarification Request
sony bravia automatically turning off and on
by smithadeep / August 22, 2012 1:36 AM PDT

Iam facing the same problem,can you let me know how is it resolved(if it is)

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It's not your TV
by keenstyle8 / February 14, 2013 3:11 PM PST

I had the same problem.. Then I rememberd I had changed my HDMI cable a week prior. I put in another one and I did do one turn off, then I unplugged my sound system from the back of the TV ( it's an LG sound bar) . My Bravia has been going now for 2 hours and no shut off yet. Not sure which things made it work, but I did turn turn off my cable to reset it as well. I will add my surround back and see what happens. The point is, get rid of anything plugged in or out of the TV because it can be causeing a interrupted power loop that sets off a trigger standby on the TV, hope this helps!

All Answers

Best Answer as chosen by trickd67

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Usually means it needs repair.
by R. Proffitt Forum moderator / July 7, 2012 5:59 AM PDT

But for now UNPLUG it since many sets have protection circuits that trip and cause this. If you keep at it, what is being detected may blow up a board so the repair costs skyrocket.

Pull the plug and arrange for service.
Bob

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bravia problem
by trickd67 / July 7, 2012 6:28 AM PDT

do you think its a power surge and the tv is turnig off to protect itself ?

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No and yes.
by R. Proffitt Forum moderator / July 7, 2012 6:32 AM PDT
In reply to: bravia problem

I can't determine if its a power surge given the story but this is one of the protection systems in such sets.

To help keep the repair costs down, don't apply power.
Bob

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Sony has the worst services
by sarramoga / November 11, 2013 3:10 PM PST

My TV has the same issue one month after the warranty expired. Contact Sony and they told me that take it repairing service at my expensive. I will never buy its products again.

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Opposite experience here.
by R. Proffitt Forum moderator / November 12, 2013 12:14 AM PST

I did some out of warranty service on a PS3 and it wasn't that expensive and went like clock work. Filled in the web form, package arrived, followed the instructions and received what looked a new PS3 a week later. Sony's service was great on that.

In your case I'd escalate and keep calling. Ask for a one time extension but be aware if you mention any legal attempts you may get put off as it's no longer a support issue but a legal one.

This issue of 1 month past warranty applies to almost all makes. And a great reason to keep stuff you don't want to pay for repairs under warranty or looking for longer warranties to begin with.

-> It makes no sense to me today why you see many thousand buck sets with 1 year warranties. What are they telling you?
Bob

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