Computer Help forum


Some photo files won't open. What can I do to fix this?

by rainydaygal / April 10, 2013 3:37 AM PDT

I had a computer crash (thanks to Yahoo tech support). Took it to a computer store that backed up my data, wiped the computer, reloaded my data. When I go to MY PICTURES about half of my album folders won't open. I can't figure out how to get them back. Please help, if you can. I am not real tech savy, so good clear instructions to help the non-tech with a problem..

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Clarification Request
What are these "album folders"?
by R. Proffitt Forum moderator / April 10, 2013 3:40 AM PDT

Why I ask is that "album folders" could be something an application such as "MyPhoto Collection" would open. Then again you could be trying to convey that it's just a file folder that won't open.

If it is indeed an album folder then you will need to reinstall the photo album software you used before.

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Photo folders not opening
by rainydaygal / April 10, 2013 6:22 AM PDT

I'm sorry, I'm not sure what you are asking. (Like I said, not a tech savy person.) In the folder "MY PICTURES" I have photos sepreated into folders. like "new car". When my data was wipred and the backup reinstalled some of my folders in "MY PICTURES" (about half) now have numbers, like "F12" instead of names. Those with numbers won't open, have no photo previews, I can't find any "Open with" options for them While my computer was in the shop for reapir my I phone went down (yea, a real bad techno week.). The Iphone backup didn't seem to make it back on to the computer with the other data backed up. Now many of my pictures seemd to have vanished. Any help for this?

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(NT) Where is your backup?
by glb613 / April 10, 2013 6:25 AM PDT
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Sorry no.
by R. Proffitt Forum moderator / April 10, 2013 6:27 AM PDT

It appears the company did not recover the files and folders very well. To move on, you would now use what backups you make on your own.

These backups are not optional. Many owners will write they are not tech savvy but it does not matter. We must backup as well as safe guard our files and folders.

Why I asked what these "album folders" are is simply that folders in a PC are not "albums" so I had hoped you would have been using some album software.

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