Windows 7 forum

General discussion

Solution: Can't play Windows Media file on preconfigured W7

by Carol~ Forum moderator / June 9, 2011 1:21 AM PDT
You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7:


On a computer that is preconfigured with Windows 7, you cannot play a media file. The media file is Windows Media Digital Rights Management (DRM) protected or Zune DRM protected.

Additionally, you cannot purchase or play new Windows Media DRM protected media files and Zune DRM protected media files on this computer.


This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. Windows Media DRM and Zune DRM systems are affected by this type of Windows 7 installation.


To resolve this issue, you must check the functionality of Windows Media DRM and Zune DRM. If Windows Media DRM and Zune DRM do not function, use the ResetDRM tool to reset DRM systems. To do this, follow these steps:

Discussion is locked
You are posting a reply to: Solution: Can't play Windows Media file on preconfigured W7
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Solution: Can't play Windows Media file on preconfigured W7
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Windows 7 issues
by Jimmytechguy / July 12, 2011 10:44 PM PDT

i have same issue with Windows 7, i am unable to play media files.

Collapse -
Please create a post about your issue and version.
by R. Proffitt Forum moderator / July 13, 2011 7:38 AM PDT
In reply to: Windows 7 issues

Those with that " Windows 7 E" version often complain like you.

Collapse -
window 7 problem
by david1200 / September 14, 2011 1:29 AM PDT
In reply to: Windows 7 issues

i have also facing this problem.....

Collapse -
It's a known limitation.
by R. Proffitt Forum moderator / September 14, 2011 1:31 AM PDT
In reply to: window 7 problem

To get around it you learn about CODECS and you try VLC PLAYER.

Microsoft does not issue an OS that plays it all. If you must know why, just think "PATENTS."

Collapse -
You might be able to fix this issue

In options within windows media player,IN privacy you need uncheck download usage rights when I play or sync a file. This should remedy the problem. LOL windows is sneaky like that. If you want to improve the speed of you player, you might also might want to set your speed within media player because that is why your "porn" may be buffering lol also good for streaming content through WMP at least that what I use that option for.

Collapse -
I still can not fix
by grupowebmaster / October 7, 2011 6:28 AM PDT

I still can not fix have to call the technician.

Collapse -
me too
by AlondraWac / November 17, 2011 11:16 PM PST

me too

win 7

Collapse -
Good Share..!
by kangnurdin / January 27, 2012 1:08 AM PST

<span id="result_box" class="" lang="en"><span class="hps">great <span class="hps">share <span class="hps">thank you <span class="hps">very helpful..!

Collapse -
by alexabc123fgh / February 14, 2012 1:46 PM PST

how is this problam ?

Collapse -
If it is not a problem
by MarkFlax Forum moderator / February 14, 2012 8:06 PM PST
In reply to: Re

for you, then that's great.


Collapse -
by lf61891 / February 27, 2012 7:37 AM PST

VLC is much better for media files than Windows Media Player just for the simple fact that VLC will run anything and WMP you have to search the internet for codec which will play most modern media files, but this is the internet and personal computing so it's all about convenience. VLC all the way and they just released VLC 2.0

Collapse -
Why not consultation with the maintenance department

My win 7 is flagship version , never have this promble .

Collapse -
unidentified network windows 7
by agamegame / June 26, 2012 7:46 PM PDT

Windows 7 no sound and no network. help me!
with error: unidentified network

Collapse -
Seems to be
by MarkFlax Forum moderator / June 26, 2012 8:00 PM PDT

a different problem to the topic discussed in this thread.

Please create your own discussion and provide full details.

Locking this one now.


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Free trip to the Grand Prix

Don't miss your chance to win a trip to the Formula 1 Grand Prix in Monaco for you and a plus-one.