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Question

Smartscreen Filter stops downloading of Majic PC check

by farr1020 / April 20, 2012 6:26 AM PDT

I get a message that pc_check_tuning_2012_81mb_us.exe could harm your computer. I went to Tools and added download.com to my trusted list, but continue to get the same message and cannot download the program I purchased for $4.95.
I have Windows 7 and use Internet Explorer.

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All Answers

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Answer
Smartscreen filter.
by MarkFlax Forum moderator / April 20, 2012 6:42 AM PDT

This is what Microsoft describes Smartscreen filter as;

http://windows.microsoft.com/en-US/windows7/SmartScreen-Filter-frequently-asked-questions-IE9

I don't want to sound sarcastic or anything like that, but if your browser is telling you that something you are attempting to download is likely to be malicious, would you not consider that warning and decide that the pc_check_tuning_2012_81mb_us.exe file is somewhat suspect, and so halt your attempts to download it?

I know I would.

You say you purchased this for $4.95. CNET does not sell software. CNET lists software titles at Download.com for users to download if they wish, for free. There will be cases where software is "free to try" and in which case the software developer will require you to purchase the software from them if you want to keep using it. But that is between you and the software developer.

So, I do not understand how you could have paid for this software before downloading it.

Are you sure this was software listed at Download.com, or was it some advert you clicked on which took you to some other web site?

Mark

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Majic PC Check & Tuning 2012
by farr10-20 / April 22, 2012 5:09 AM PDT
In reply to: Smartscreen filter.

Thank you your reply. I received an email from "CNET Exclusives" that showed the cnet logo. I wasn't familiar with ordering from Download.com. I assumed the offer was safe since it was rated 4.5 stars by CNET. I clicked a "Buy Now" and charged $4.99 to my credit card. i downloaded the software and got the security message.

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Hmm
by MarkFlax Forum moderator / April 22, 2012 5:15 AM PDT
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Thank you
by farr10-20 / April 22, 2012 5:56 AM PDT
In reply to: Hmm

Mark,

Yes, it was this deal. I made an error when I typed it in my email. It is Magix PC Check & Tuning 2012. Is it a legitimate site and offer? If it is I don't know how to download it. They sent me an email with an Activation Key number. It also had a website "http://www.magix.com/us/support.

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Well the web site
by MarkFlax Forum moderator / April 22, 2012 5:59 AM PDT
In reply to: Thank you

looks clean, but I would ask, suggest even, that you take no further action at present. With respect to the other posters here today we are now getting conflicting advice and I would prefer CNET's techs and experts to look at that exclusive deal as well as look at IE9, and why it is flagging this download as suspect.

It is just a precaution.

Mark

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Windows Updates
by farr10-20 / April 22, 2012 6:15 AM PDT
In reply to: Hmm

I checked and found I had 5 updates on 4/11/2012 for Windows 7, IE 9, Microsoft.NET.

Jack

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Answer
Could it be "Magix PC Check" from Download.com?
by Carol~ Forum moderator / April 20, 2012 7:46 AM PDT

I can't seem to find any software by the name of "Majic PC Check" . But I do find a similar sounding name, which is offered (free) at Download.com. Magix PC Check. (No "j" or "c") The executable you referenced does belong to this software.

As you can see by reading the description it's free.
http://download.cnet.com/Magix-PC-Check-Tuning-Free/3000-18512_4-75181588.html

As Mark said, CNET does not sell software. You could try clicking on "Direct Download Link" just UNDER where you see the green "Download Now" button. If the smartscreen filter continues to give you a warning, I would heed the warning. And steer clear of it. But that's just my opinion.

I see it's described as having the ability to "clean and tweak your system". You may be better off letting a (FREE) program such as CCleaner do the cleaning. And leave the "tweaking" behind. Happy

Carol

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Magic PC Check & Tuning 2012
by farr10-20 / April 22, 2012 5:20 AM PDT

Thank you for your reply. I received an email from "CNET Exclusives" that showed the cnet logo. I wasn't familiar with ordering from Download.com. I assumed the offer was safe since it was rated 4.5 stars by CNET. I clicked a "Buy Now" and charged $4.99 to my credit card. I downloaded the software and got the security message. It looks like it I may have made a mistake ordering this CNET Exclusive.

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It is Magix PC Check & Tuning 2012.
by farr10-20 / April 22, 2012 5:30 AM PDT

I made an error and didn't catch until now. Still don't know how to down load or if I should download the software.

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Rd: magix
by Kees_B Forum moderator / April 22, 2012 5:41 AM PDT

- I read 2 negative reviews in http://download.cnet.com/Magix-PC-Check-Tuning-2012/3000-18512_4-10969795.html#rateit
- We (that's all mods together) never believe the claims of registry cleaners and such and actively discourage people to buy and use them. But not everybody ask us Sad .

What you can do if you still want to download it: in Internet Explorer: Tools>Options>Advanced, then turn off the SmartScreen filter. Then you should be able to download it. And possibly run it, unless your other security software thinks it malicious also. But I don't think so.

Before you run it, be sure you make a system restore point, so you can go back if it cleans or optimizes too much and you get problems.

Kees

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Executable does not match!
by mchainmchain / April 22, 2012 5:45 AM PDT

I am going to take Carol's word on the executable file for Magix PC Check & Tuning 2012, and suggest you might want to do the same.

Here's why.

If the executable file on the program listed as authentic in CNET is different from the one you have, then the file you are trying to download is likely malicious, and could/will damage your computer. You could very well have gotten this file from a phished or phony web site. Just because the web site looks right does not mean it is. In other words, you may have been taken. Sad

That is what your browser is trying to tell you.

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Answer
I ran this promo....
by cathwang / April 23, 2012 11:13 AM PDT

Hi there,

As a Partner Manager of the Download.com developer community, I often seek out and try to bring our CNET members some of the best deals out there on software, so all the promotions that I run will be legit, and direct to you all by our developers. As for this particular promotion with Magix PC Check & Tuning 2012, I worked closely with the developers at Magix to bring you this exclusive offer, so I'm surprised to see that you had trouble with the downloads.

Just so we can figure out the issue here, where did you get the download link? Did you try to download it from the confirmation email you received or did you search for it on Download.com? In parallel, I'm also looking into this specific download and the IE9 issue - so I'll report back to you all when I have some updates.

As always, if you have any other feedback - maybe a promo on a software you'd love to see or anything you'd like to share, do let me know. To add-onto what our moderator, Mark said, we (CNET) do not sell software, but are always trying to bring you special offers and value - just for being a CNET member.

Hope this is helpful and again, sorry for all the trouble here!

Thanks,
Catherine

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Magix PC Check & Tuning 2012
by farr1020 / April 28, 2012 12:54 AM PDT
In reply to: I ran this promo....

Catherine,

Thank you for your letter.

I tried to download the program from the confirming email on 4/20/2012. The instructions were 1. Download Magix PC Check & Tuning 2012 here. I clicked "here" which was blue in color and received the SmartScreen message that "This program might harm your computer". Could my AVG Internet Security be the problem?
On 4/11/2011 IE9 Update Version 9.0.6 was installed.
Jack

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Answer
I went ahead and tried this...
by Lee Koo (ADMIN) CNET staff/forum admin / April 25, 2012 5:58 AM PDT

I just downloading this title here from download.com:

http://download.cnet.com/Magix-PC-Check-Tuning-2012/3001-18512_4-10969795.html?spi=bf559a6fe0062f12d9ea14d84afc1ad7&dlm=0

Using IE9 with Smartscreen filter "ON"

The only pop up I got was "Do you want run or save pc_check_tuning_2012_81mb_us.exe (80.3MB) from software-files-a.cnet.com"

I clicked "Save" and IE did it's security checked and it passed and I saved the file and was able execute the file and ran the software with no flags.

Are you using IE9 or 8?

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MAGIX PC Check 2012
by farr10-20 / April 28, 2012 5:29 AM PDT

Lee,

Thank you for your letter.

I tried to download the program from the confirming email on 4/20/2012. The instructions were 1. Download Magix PC Check & Tuning 2012 here. I clicked "here" which was blue in color and received the SmartScreen message that "This program might harm your computer". Could my AVG Internet Security be the problem?
On 4/11/2011 IE9 Update Version 9.0.6 was installed.

Jack

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It is possible that AVG is the one flagging the program...
by Lee Koo (ADMIN) CNET staff/forum admin / April 30, 2012 4:37 AM PDT
In reply to: MAGIX PC Check 2012

but I can't be sure. I have the same version IE9 as you, but I didn't get the SmartScreen messaging that you got.

So I'm not sure what to make of it. AVG maybe the one triggering but I can't be certain as I'm running the Enterprise version of McAfee.

-Lee

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MAGIX PC Check 2012
by farr1020 / April 30, 2012 11:38 PM PDT

Lee,

Thank you and others for your help.

I think it was AVG 2012 that flagged the program. I temporar.ly disabled it and was able to download MAGIX 2012, and was able to download it. I wasn't comfortable doing this until I learned the software was safe.

Jack

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Good news, Jack. Glad to see all is "straightened out" :)
by Carol~ Forum moderator / May 1, 2012 2:16 AM PDT
In reply to: MAGIX PC Check 2012

And thanks for letting us know.

Carol

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Glad it worked out.
by Lee Koo (ADMIN) CNET staff/forum admin / May 1, 2012 2:29 AM PDT
In reply to: MAGIX PC Check 2012

I don't blame you one bit for not being comfortable about downloading something that was flagged. This is just good computing sense. There are times when antivirus do flag things that are false positive--as it is an common occurrence, but it's always good to double check to make sure before proceeding.

I took the hit for you this time to ensure this title was OK ;).

Hope the software works out for you! Thanks for reporting this and following back up! We all appreciated it.

Have a great day!

-Lee

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