Samsung

Question

SmartHub Buffering Endlessly

by Puffin12209 / May 12, 2012 2:16 AM PDT

I have a new Samsung 55" flat screen model series 6500. I was excited that it was "internet ready", but no matter what I do, when I get into some app, like YouTube or BBC America, it comes up but then that damn buffering "spinning wheel" stops it every few seconds. I thought it was an issue with my Netgear router that provides okay service in the house for my laptops and other Wi-Fi devices, like a Logitech Wi Fi radio, but not with this TV. So, I hooked up a LAN cable directly from the back of the Netgear router hoping this would solve my problem, but last night I tried to look at a YouTube video and every 3-5 seconds it stopped and buffered. Any ideas? Any help? Is there some sort of upgrade that would fix this?

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All Answers

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Answer
Endless buffering
by Samsung_HD_Tech Samsung staff / May 14, 2012 12:48 AM PDT

Puffin,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to better help you, could you please provide for me the complete model code for this device?

Also, could you clarify when you're experiencing the buffer issue? Is it only when you're trying to watch a video, or is it whenever you're in the app?

I hope I can get this issue fixed for you!

-- HD Tech

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Endless Buffering with Samsung SmartHub
by Puffin12209 / May 14, 2012 9:36 PM PDT
In reply to: Endless buffering

Dear Samsung HD Tech. I seem to have no problem getting into the app, like YouTube, or BBC etc, but once I try to open it, that is when I get the spinning wheel. In YouTube if I go into Search and find a video I want to watch, it does get me to the video, and opens it, but it plays in fits and jerks...a few seconds at a time...it is maddening. At the same time, I can view the very same video on my laptop if I go to the very same YouTube site and video, so using the Wi Fi in the house or even the wired ethernet cable, with the Samsung I get the same result.

George

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Curiouser and Curiouser
by Samsung_HD_Tech Samsung staff / May 15, 2012 12:22 AM PDT

Hi George,

You could try to see if there are any updates for model. (I'd check myself, but I didn't have your complete model code.) Look for both updates to the device itself and Smart Hub.

Let me know what happens please!

-- HD Tech

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