Samsung forum


Smart view not working since samsung updated last week

by Lindamd4 / September 18, 2013 8:30 AM PDT

My Samsung smart view won't work since the update. Any suggestions?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Smart view not working since samsung updated last week
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Smart view not working since samsung updated last week
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
I'd add the full model number
by R. Proffitt Forum moderator / September 18, 2013 8:33 AM PDT

I would suggest a reset but without the model number I can't supply a web page about that.

Collapse -
by Lindamd4 / September 18, 2013 10:19 AM PDT

TV model UN65ES8000

Collapse -
Re:Smart view not working since samsung updated last week
by Samsung_HD_Tech Samsung staff / September 18, 2013 11:15 PM PDT
In reply to: Tv

Hi Lindamd4,

Thank you for supplying the model code. What is the error you receive when trying to access Smart View? Are you receiving the error on your TV or on your mobile device?


HD Tech

Collapse -
Error message
by Lindamd4 / September 19, 2013 3:46 AM PDT

When I press auto connect it says "TV connection failed. You should connect Internet the first one. [0X00EF00201]"

When I do manual connect it says "Authentication Failed"

The TV power button works and it displays the TV model #.

Collapse -
Same error message
by ChB1974 / December 5, 2013 7:06 AM PST
In reply to: Error message

I am getting the same error message with my galaxy tab 2 10.1 and a ue40es6300.
Did you get a solution for your problem?

Collapse -
Re: Same error message
by Samsung_HD_Tech Samsung staff / December 5, 2013 11:40 PM PST
In reply to: Same error message

Hi ChB1974,

You should report this issue to the app developer. The email address to contact them is

HD Tech

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

Tech Tip

Stuck without Internet and want to watch movies?

CNET shows you how to download movies and TV shows onto your device using Amazon Prime so you'll always be entertained.