Samsung

Question

Smart view not working since samsung updated last week

by Lindamd4 / September 18, 2013 8:30 AM PDT

My Samsung smart view won't work since the update. Any suggestions?

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Clarification Request
I'd add the full model number
by R. Proffitt Forum moderator / September 18, 2013 8:33 AM PDT

I would suggest a reset but without the model number I can't supply a web page about that.

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Tv
by Lindamd4 / September 18, 2013 10:19 AM PDT

TV model UN65ES8000

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Re:Smart view not working since samsung updated last week
by Samsung_HD_Tech Samsung staff / September 18, 2013 11:15 PM PDT
In reply to: Tv

Hi Lindamd4,

Thank you for supplying the model code. What is the error you receive when trying to access Smart View? Are you receiving the error on your TV or on your mobile device?

Regards,

HD Tech

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Error message
by Lindamd4 / September 19, 2013 3:46 AM PDT

When I press auto connect it says "TV connection failed. You should connect Internet the first one. [0X00EF00201]"

When I do manual connect it says "Authentication Failed"

The TV power button works and it displays the TV model #.

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Same error message
by ChB1974 / December 5, 2013 7:06 AM PST
In reply to: Error message

Hi,
I am getting the same error message with my galaxy tab 2 10.1 and a ue40es6300.
Did you get a solution for your problem?
Cheers,
Chris

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Re: Same error message
by Samsung_HD_Tech Samsung staff / December 5, 2013 11:40 PM PST
In reply to: Same error message

Hi ChB1974,

You should report this issue to the app developer. The email address to contact them is SamsungElectronics.Co@gmail.com.

Regards,
HD Tech

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