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Question

Smart View App Dual View 'Not Available' on iPhone 5 or iPad

by adamdmc13 / February 19, 2013 10:56 AM PST

TV Model: UN46ES8000
Software Version: 001047

Interfacing with: iPhone 5 and new iPad

All running newest updates.

Smart View app Dual View hasn't worked and just says 'Not Available'
It actually worked on my iPhone 5 after updating the tv software from 1046 to 1047 but when I shut off the app on my phone and restarted it stopped working.
The remote control function works great on both iPhone and iPad.

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All Answers

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Answer
Re: Smart View App Dual View 'Not Available'
by Samsung_HD_Tech Samsung staff / February 21, 2013 4:32 AM PST
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RE
by adamdmc13 / February 21, 2013 5:45 AM PST

Just tried it now and it's still not doing the Dual View
Am I missing something?
Both the tv and my iPhone are connected to the same router. Is my router not fast enough?
What other requirements are there?

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Re: Smart View App Dual View 'Not Available' -
by Samsung_HD_Tech Samsung staff / February 21, 2013 6:57 AM PST
In reply to: RE

Hi adamdmc13,

There's no other requirements. It should just work. I'll see if we can replicate the issue.

HD Tech

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UE46ES8000
by Theshirlz / March 24, 2013 7:04 AM PDT

Not working with UE46ES8000 and iOS either Sad

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How to get Smart View Samsung app to work with iPad & iPhone
by Pakmatik / December 1, 2014 10:11 AM PST

Get into your wireless router and disable uPnP ( Universal Plug and Play ). There ya go, your smart view app should detect your Samsung Smart TV.

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Answer
Is there a firewall in the router?
by R. Proffitt Forum moderator / February 21, 2013 5:51 AM PST
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RE
by adamdmc13 / February 21, 2013 8:10 AM PST

The default firewall settings were turned on. I turned them all off but still no Dual View on my iPhone or iPad.

Linksys WRT54GS Firmware v1.52.8
Default Firewall Settings:
Block WAN Requests:
Checked - Block Anonymous Internet Requests
Unchecked - Filter Multicast
Checked - Filter Internet NAT Redirection
Checked - Filter IDENT(Port 113)

Any other suggestions?

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The stock firmwall
by R. Proffitt Forum moderator / February 21, 2013 8:38 AM PST
In reply to: RE

Does not implement a firewall as some routers do. But you could, as a test turn it off. It's your network so you must control it. And about it working before? Really not applicable as we want it to work now.

My bet is that a full reset and logging into smart hub again will be required.
Bob

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(NT) Lost my bet!
by R. Proffitt Forum moderator / February 22, 2013 1:58 AM PST
In reply to: The stock firmwall
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Re
by adamdmc13 / February 21, 2013 8:22 AM PST

It was actually working on my iPhone the other day after I updated the firmware on the tv. But when I turned the app off my phone and then tried it again, it's saying 'Not Available' again in the box where the Dual View is supposed to display. So I saw it working for a few minutes.

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Re: Not Available
by Samsung_HD_Tech Samsung staff / February 22, 2013 1:14 AM PST
In reply to: Re

Hi adamdmc13,

We checked it internally. We were able to replicate the issue, and we're passing along the details to the appropriate team. Thanks for letting us know!

HD Tech

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RE
by adamdmc13 / March 13, 2013 3:19 AM PDT
In reply to: Re: Not Available

Any update to this?

Last week I got a Samsung Galaxy Tab 2 and Dual View works excelent on that! Happy

Just want it to work on my iPad and iPhone also... Sad

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Re: Not Available
by Samsung_HD_Tech Samsung staff / March 13, 2013 3:23 AM PDT
In reply to: RE

Hi adamdmc13,

I don't really have an update in sense of news to give out. Sorry that I can't be more specific.

HD Tech

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Re: Not Available
by Pieter_be / April 1, 2013 10:32 PM PDT
In reply to: Re: Not Available

Hi all,
I have the same issue with my UE46ES7000 and iPad 3 (iOS 5.1.1).
iPad
- TV is found during auto detection
- Remote Control not working (no buttons shown, in different layout options (Channel/Volume, Simpel and Complete)
- only Power Button works (Power Off).
- Dual View "Not Available"

On the Galaxy S II, everything works like a charm: remote, dual view and even Bluetooth Power On.

All devices on same Wifi Router.

TV has latest firmware.

Thanks for your help,

Pieter

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Re: Not Available
by Samsung_HD_Tech Samsung staff / April 2, 2013 1:51 AM PDT
In reply to: Re: Not Available

Hi,

I have received no further updates on the availability of this app for Apple products. Should it become available, I'll be sure to post a link.

-- HD Tech

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Any news?
by JanP8 / June 22, 2013 5:33 AM PDT
In reply to: Re: Not Available

Hi, is there any news about the dual view function?
I have an iPad, and I'm evaluating buying a new tv set (thinking about the F6500 or 7000 series), but Iwould like to be sure that this function will be supported, otherwise would consider looking for another tv set...

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Re: Any news?
by Samsung_HD_Tech Samsung staff / June 24, 2013 7:03 AM PDT
In reply to: Any news?

Hi JanP8 ,

I have no new information. Sorry for any disappointment.

HD Tech

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Samsung 40H5550 vs iPhone 5s
by blopesm / December 16, 2014 2:53 AM PST
In reply to: RE

I have the same problem, I bought Samsung 40H5550 TV and I try to use Smart View function on my iphone and didnt work, when I tried with Samsung Galaxy S3 works perfect.

Why didn t work in iPhone???

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Answer
Scrambled Channels

TV Model: Samsung UE46ES8000, Software Ver.: Latest update installed
Phone: iPhone 4, iOS 6.1.3
NetMaster CBW-383Z4 DOCSIS 3.0 802.11n Wireless Modem

Even though I have downloaded the app a few months ago, I could just started playing with it a couple of days ago. While the remote control functions work seamlessly, I can't make use of the Dual View even after disabling Router's Firewall. The error message I see is: "Scrambled Channels"

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Answer
iPhone and Ipad works w/ Samsung 5500 on updated Smart View
by Iphone-Ipadman / December 29, 2013 4:07 AM PST

My iPhone (updated software) and my ipad mini (not updated software) works w/ my new Samsung 5500 tv. I can use the tv mirror feature to my devices, but remember, they have to be on the same network! The volume, channel and power feature works from my devices as well. Also, it mirrors my TV and AV, but won't mirror anything from the HDMI.

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