Samsung forum

Question

Smart TV some apps work some don't

by atschroeder / November 28, 2012 1:42 PM PST

I have noticed several discussions on this forum about others having issues with apps not working on the Smart Hub. However, it seems as if they are all not working. I am having issues with Pandora and Netflix not working. It seems that all the others I have tried work okay. For both services I already have established accounts and can access them online using our Xbox, laptop or Ipod.

Before you think it, I already went through and entered the code online for linking the Pandora to the TV. When I select the Pandora app from the Smart Hub, the app loads and "starts" to a point where I can see my user name in the lower left hand corner. However, a pop up box comes on that says "The network connection has failed. Please check the network settings."

With netflix the warning says "Unable to connect to Netflix. Please try again or visit: www.netflix.com/tvhelp."

The same thing occurs when connecting wireless and with the LAN cable. Again, I am able to connect to the Youtube app and the browser apps just fine.

I checked the country settings and all are set to U.S.

Could this be an issue with my internet service provider? I have AT&T.

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All Answers

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Answer
Did you call it in?
by R. Proffitt Forum moderator / November 28, 2012 10:13 PM PST

Why I ask is a post yesterday from our host noted that Pandora should be back soon. Maybe the servers went down again?
Bob

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Answer
Simlar Issue This Morning
by Beltex / November 28, 2012 11:00 PM PST

<font size="3" face="Times New Roman">
</font><span style="'font-family:" "Arial","sans-serif";'><font size="3">Worked fine
last night - and now I get "The network connection has failed. Please
check the network settings." All other networked devices work fine - wired
and wireless in my home.<span style="mso-spacerun: yes;"> Reset modem and
router just to make sure.<span style="mso-spacerun: yes;"> Even entered the
IP manually.<span style="mso-spacerun: yes;"> Still get "The network
connection has failed. Please check the network settings." <?xml:namespace prefix =" o" ns =" "urn:schemas-microsoft-com:office:office"" /><o:p></o:p></font>
<font size="3" face="Times New Roman">
</font><span style="'font-family:" "Arial","sans-serif";'><font size="3">Can connect
back to Samsung but none of the Apps work.<o:p></o:p></font>
<font size="3" face="Times New Roman">
</font><font size="3"><span style="'font-family:" "Arial","sans-serif";'>So this seems
to be a Samsung issue.<o:p></o:p></font>
<font size="3" face="Times New Roman">
</font>

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Answer
Same Issue This Morning
by Beltex / November 28, 2012 11:06 PM PST

Worked fine last night - and now I get "The network connection has failed. Please check the network settings." All other networked devices work fine - wired and wireless in my home. Reset modem and router just to make sure.

Even entered the IP manually. Still get "The network connection has failed. Please check the network settings."

Can connect back to Samsung but none of the Apps work.

So this seems to be a Samsung issue.

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Re: Same Issue This Morning
by Samsung_HD_Tech Samsung staff / November 29, 2012 12:17 AM PST

Hi Beltex,

I'd like to help with this issue. Could you give me the complete model code for the TV?

HD Tech

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Model Info
by Beltex / November 29, 2012 4:31 AM PST

Samsung UN46ES6100 46-Inch 1080p 120Hz Slim LED HDTV

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Re: Model Info
by Samsung_HD_Tech Samsung staff / November 29, 2012 11:33 PM PST
In reply to: Model Info
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Model number
by atschroeder / December 2, 2012 7:29 AM PST
In reply to: Re: Model Info

We have model number UN46EH5300F. I already tried to reset the smart hub. Still having the same issues as described in my original post above.

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Re: Model number
by Samsung_HD_Tech Samsung staff / December 3, 2012 4:32 AM PST
In reply to: Model number
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Internet Configuration Test
by atschroeder / December 11, 2012 11:40 AM PST
In reply to: Re: Model number

I checked my network status on the TV and none of those items fit. I have two green check marks, a MAC address, IP addresses, gateway address, etc.

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Re: Internet Configuration Test
by Samsung_HD_Tech Samsung staff / December 13, 2012 11:20 PM PST

Hi atschroeder,

Sorry for taking a couple days to get back to you. You said you had two green check marks. What are they next to?

Also, you said that you can connect back to Samsung back a few questions. Does this mean you can connect to check for a firmware update?

HD Tech

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