Had I known that there was such a critical design flaw in Samsung TV's, I would not have purchased my UN65ES8000 a few weeks ago. So the Smart Hub, and my TV access to the Internet, is dependent on highly unreliable Samsung servers? Really? I should have reviewed the hundreds of postings on other forums, but I didn't know enough to recognize this disturbing design flaw. Do all the salesmen in the TV stores know about the network design flaw? While your "product team is working diligently towards a resolution", you should provide further explanation of the ERROR_MODEL_BIND design flaw on the Samsung web site. And then caution prospective buyers to beware. As a public service, I'll spread the message on as many forums and web sites as possible.
I do apologize for the inconvenience this has given many of you. We are getting feedback that many of our users have had service restored. We recommend attempting a Smart Hub reset if you have not done so in the past 24 hours: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN55ES8000F
For those still affected, our product team is working diligently towards a resolution. In order to facilitate determining who may be affected, please send your model code, serial number, Smart Hub version, Firmware version, and which ISP you're using to us using this form (please mention you're from CNET): https://www.facebook.com/samsungsupport/app_158125230916392
How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058
How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101
How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288
For those still affected, I do not have a firm ETA to service being restored for everyone. I'd like to assure that it won't be long, but I didn't want to set up any expectations.