Samsung

Question

Smart Hub Problem

by stewhub / September 17, 2013 9:41 PM PDT

I connected HBOGO thru an ipad to the Samsung tv. We watched a movie, and when it was done, I had this problem. My tv is playing Turner Classic Movies thru the Smart Hub and it will not stop. I cannot find a way to exit Smart Hub. I unplugged the tv, I cut power to all tv connected devices, I cut power to my wireless router. This is a 2012 tv. I tried reconnecting the network. Help.

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All Answers

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Answer
Re: Smart Hub Problem
by Samsung_HD_Tech Samsung staff / September 18, 2013 4:01 AM PDT
In reply to: Smart Hub Problem

Hi stewhub,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

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Reply to Smart Hub Response
by stewhub / September 18, 2013 6:25 AM PDT
In reply to: Re: Smart Hub Problem

the model code is UN46EH5300FXZA

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Re: Smart Hub Response
by Samsung_HD_Tech Samsung staff / September 18, 2013 7:22 AM PDT

Hi stewhub,

Thank you for supplying the model code. As far as the issue you are experiencing, does Turner Classic Movies continue to play in the smart hub even after the TV has been restarted? I would suggest a Smart Hub reset if you are able to access the option. If not you will need to perform a factory reset. I am providing links explaining both of these processes.

Smart hub: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287

Factory reset: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291

Regards,
HD Tech

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Stewhub
by stewhub / September 18, 2013 10:27 AM PDT
In reply to: Re: Smart Hub Response

Yes-it continues to play. I tried the Smart Hub reset, but it did not solve the problem. I hit the second link, and it tells me what to consider, but not how to actually do the factory reset. Can you send me a link to that. Thanks.

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stewhub
by stewhub / September 18, 2013 10:57 AM PDT
In reply to: Stewhub

I tried the smart hub reset-no luck. I tried the tv reset(found at web site)-no luck. I retried the smart hub reset-no luck. still playing tcm. I am now trying cox cable to see if maybe my cable box has gone bad.

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Re: stewhub
by Samsung_HD_Tech Samsung staff / September 18, 2013 11:09 PM PDT
In reply to: stewhub

Hi stewhub,

I apologize for the missing information in the previous link. I would suggest disconnecting your cable from the TV an performing the Smart Hub reset once again. Please let me know the results.

Regards,
HD Tech

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Stewhub
by stewhub / September 19, 2013 3:50 AM PDT
In reply to: Re: stewhub

It turns out my problem was not understanding how Smart Hub works. I received no manual, and for some reason cannot access the emanual on the tv. The regular channel was tuned to TCM. When I exited Smart Hub, it went to that channel. In talking thru instant chat with Samsung, she suggested I try all my remote buttons, including channel changer. When I did, the channels changed, and regular tv was there, out of Smart Hub. I did not realize the upper left area on the Smart Hub screen was the active channel on regular tv, and when I hit the Smart Hub button, it was taking me to live tv. It is a unfortunate that I have to figure out Smart Hub by trial and error. Thanks for all your time. Stew

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Re: Stewhub
by Samsung_HD_Tech Samsung staff / September 19, 2013 7:18 AM PDT
In reply to: Stewhub
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