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Should I buy HP or build from scratch

by Jons01 / January 14, 2010 6:21 AM PST

Luckily I bought my HP from Costco. They provide Costco Concierge(tech support) with tier two HP support when necessary.

2/07 I purchased HP Pavilion A1777C for $1300.00, Vista 32 bit. By June 2008 after over one hundred system recoveries, 4 to 6 hours most weekdays on the phone with tech support, Costco replaced with a M8407 c, Vista 64 bit. It is great it works almost 30% of the time. It had a new hard drive at 6 months and two optical drives within the last 7 months. Amongst many issues, the sound quit. Two hours with tech support-no solution. A friend noticed I had both the HDMI and Audio cable plugged in. Unplugged the Audio and Voila, Sound. Of course they had both been plugged in since June 08. Why a sudden conflict?

Both Costco Concierge and HP Tech support have admitted that they have over 15 pages of case notes on the current computer. The store has offered my money back. I hate to give up Costco's free lifetime tech support and tier two support......dare I purchase HP again?

My Photosmart 3150- HP quote "nah, that doesn't print photos" "You need a Photosmart 5180 if you want to print photos" (1 new and 5 refurbished later..) Photosmart 5550 for printing DVDs. was defective and replaced with 5580 because they dont have any refurb 5550 left. What happens when the 5580 dies?

India keeps asking for error message despite my insistance that there is no error message. Costco is quite good, but one issue resolved, leads to another call in a couple of days for a different issue. HP Corporate customer service is rude and annoyed to have to speak to lowly customers. They promise call backs that NEVER happen.

I have $1300 to build a computer and a 22 year old tech savvy friend who has offered to build. But I won't always have his tech support. Suggestions? Ideas?

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That M8407
by R. Proffitt Forum moderator / January 14, 2010 9:54 AM PST
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Buy or Build
by dokley / February 10, 2010 1:11 AM PST

First of all I would not buy another HP computer. I have had some recent problems with a new Mini 110 and Customer Service has basically 'blown me off'. Their last offer was to throw $100 worth of acessories at me to make me go away.

There are better models available from other companies so you should look around and for $1300 you can get a very good functioning unit, depending on what your computer needs are.

Build or Buy is a good question. I have two custom built units but do my own servicing and would do it again when replacements are needed. If you feel competent to trouble shoot possible problems then build. Will get a lot more computer for the money as compared to buying

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Bye, Bye HP. Built instead!
by Jons01 / February 13, 2010 7:09 AM PST
In reply to: Buy or Build

Well, my friend will be around for another two years for "tech support" although I doubt I will ever need it. Three weeks ago I built and he configured my new computer. It has a Nested Raid 10 Configuration with a ASUS graphics card that integrates with the motherboard graphics. This is one screaming computer with NO PROBLEMS at all! HP has lost me for good. I have been running up to seven different processes at the same time, including burning two DVD's with no glitches. I wish I had done this a long time ago.

Thanks for the input everyone!

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