Online? Which web site.
Or did you purchase a setup CD? If so, from where?
Until you can get it to work I would suggest you halt any payments. If you paid by credit card I would contact them to prevent the payment being made, or if it has been made, notify them that the item is faulty. You may get a refund from the credit card agency.
Things to try though. When you used the uninstaller, did you reboot the computer afterwards? if not that may be why the install of the newer version failed, because the registry had not updated itself.
OS Name Microsoft Windows 7 Professional
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LESTER-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model EP35C-DS3R
System Type x64-based PC
Processor Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz, 2667 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F3e, 3/27/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Lester-PC\Lester
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.03 GB
Total Virtual Memory 9.99 GB
Available Virtual Memory 7.77 GB
Page File Space 6.00 GB
Page File C:\pagefile.sys
Problem is: Purchased Pinnacle Studio 14 Ultimate. It will not install. I get the message "incorrect serial number". I am presently using Studio 12. It works OK. Tried Studio 14 trial version it works OK. The company said use their uninstaller to remove all Pinnacle software. Did that and edited the registry, tried to install 14 again, same results. The Avid company has nothing to add. What else con I do? (re-installed Studio 12, it works OK.