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Seagate FreeAgent Go compatible with Windows 7?

by pjmar / May 29, 2009 10:49 PM PDT

I have an older Dell computer and would like to purchase a new HP when windows 7 comes out. In the mean time I would like to purchase a Seagate FreeAgent Go to back up my present files. Would this storage unit be compatible with Windows 7? It says it is compatable with XP and Vista.


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99 percent.
by R. Proffitt Forum moderator / May 29, 2009 11:19 PM PDT

The device is definitely compatible but the backup software is where the issues will be.

-> Then again, you don't have to use that software.

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Seagate FreeAgent Go
by pjmar / May 29, 2009 11:32 PM PDT
In reply to: 99 percent.

Thanks Bob!!

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Seagate FreeAgent Go + Win 7
by Knotpaid4 / September 10, 2009 12:43 PM PDT
In reply to: Seagate FreeAgent Go

My 64-Bit Windows 7 isn't even recognizing the hardware. At this point the software isn't even an issue. Any ideas on getting my system to recognize this?

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Just helped someone else with that.
by R. Proffitt Forum moderator / September 10, 2009 9:31 PM PDT

We had to go to disk management and start over with new partitions. This is not an offer to test how to use Windows 7 (you can google that) but at least the drive now works for them. This also won't help machines that need drivers, the front USB port issues and more.

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Seagate Freeagent and Windows7
by kjims / October 30, 2009 6:17 PM PDT


Could you give some details as to what steps you took to get the system recognize the drive?


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We used disk management.
by R. Proffitt Forum moderator / October 31, 2009 1:16 AM PDT

Deleted what partitions were there, created new ones and formatted the drive in disk management. If I were to write more about disk management I would be duplicating the web.

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Re: Seagate Freeagent and Windows7
by Windows7Guy / April 23, 2010 9:20 AM PDT

Hello kjims,

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibility.)
There is a pulldown from which you can choose "hardware" and "software".

There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:

In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!

As stated previously, it's best to have the Windows 7 certified drivers installed.

Microsoft does have an official Windows 7 Support Forum located here . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and support.

Thanks again,
John M.
Microsoft Windows Client Support

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Win7 not recognizing FreeAgent drive
by pherd1 / February 4, 2010 12:45 PM PST

I'm with ya, buddy. If you look at your device manager in Win7 (I'm using Professional 64bit, came with the computer..), and look under the Universal Serial Bus heading, you'll see that FreeAgent IS listed. However, the drive doesn't show up in the Computer control heading, and when I tried to load the software, it literally BLEW UP the HP Advisor.

I've had this computer for 3 days, and used the online chat support option, and the best advice they had was "reinstall the entire system" or "remove the HP Advisor under the Programs/Features option in the control panel."

Exit one HP Advisor. They advertise "come get version 3.2!" on their website, but evidently they were just kidding for we Win7 folks..

Other than FreeAgent, I have yet to find any other software that WON'T run under 64bit Win7 Pro. I've loaded: programs (Google Earth, Adobe Reader, RealPlayer, etc)
Sony Acid Music Studio 7
Roxio CD Creator Pro 2010 (2 dvds full of software!)

.. being used to Outlook Express for the last 15 years, I don't know what I'll use for email yet, but a new MS/OS is always an "adventure."


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Product and company is a turd
by designerway / March 6, 2010 2:32 AM PST

Same problems here. Never buying Seagate again. Already NTFS and I still need to play formatting/partitioning games? Garbage deployment.

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it might not be windows 7
by okofoto / April 16, 2010 6:40 AM PDT

I just spent a week trying to install my Silverfast software on W7(32) and in the process also tested mu Freeagent drives. The drives were not recognized when connected through Firewire. The scanner was "unkown device" both under USB and Firewire connection. And guess what: the problem was my MX900 cradle (that is a Logitech mouse). Now it all works (but I cannot charge the mouse...).

Indeed, Silverfast say in the Readme file that WACOM tablets a Logitech webcams can cause such problems. I just tried the cradle on a hunch.

Go figure...

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by MelQade / April 26, 2010 3:26 AM PDT

The idea is simple: one day I shut down the compter, when I came back at home it was booting normaly, after the microsoft logo was formed it was freezing...after several tries to open the compter I decided to re install W7. It was freezing the installation every time I've tried that at "completing installation" step. The XP SP2 wasn't even able to launch installation: always got blocked after loading files. At some point I've tried to update the bios from an USB drive. At that time I had to unplug the Free Agent and after updating Bios I tried to reinstall W7 and it worked! Of course I thought it was due to my bios update!!!...It took me a few days to understand it was the fact that at the installation time the Free Agent wasn't plugged. Now, every time the system fails to shut down or start up I just unplug the power cord of the Free Agent and it works. But I don't think it's such a good idea and of course there are times when I cannot access the Free agent and I have to unplug the drive and then try again and it works....
So...any ideas???

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wrong thread
by MelQade / April 26, 2010 3:27 AM PDT
In reply to: details


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Answer- Solving Seagate FreeAgent Go Not Showing Windows 7
by SoUtah / December 18, 2010 12:14 PM PST

OK, I found THE solution! At least the one for me. First the problem. My Seagate Freeagent Go 500 GB hard drive not showing in Windows 7 in such a way that- you cannot open or get into it. I have a 64 bit Windows 7 installation. I tried all and everything. The drive DOES work in all other computers, on XP and Vista. So, it is exclusive to Windows 7. Many posts say to go to Computer and right click, an option called Manage, select that. Then among the choices, click on Disk Management. Once here, the hard drive does show, but no option to open exists with most people. Many solutions that worked for other people did not work for me. I do believe however, that when it shows generic and no name for a volume that we are onto something. But first what I tried that did not work. For instance, right clicking on the drive and making it Mark Partion as Active did not work. The classic fix of Change the Drive Letter and Paths did now work for me. Every solution to update the driver was focused on including downloading a Driver package diagnostic tool off Seagates website that says it branches over Winows 7 32 bit and 64 bit applications did not help me, but it did let me test the drive as being OK working order. Basically, when I tried those other solutions of changing drive letter path or of tyring to format etc., this message pops up saying something about the Device Manager being out of date, basic errors of not being able to perform that function. I even tried to reformat the drive, but on my XP computer. Restarting Device Manager, computer etc. Updating other drivers on the computer, rest at ease, it is Windows 7 folks. One thing worked finally and it pertains to the clue of when it does show in the Device Manager, it shows as a volume that is no named. You have to get it a name. Now, yes, I know, it has a name on all the other computers. OK, right click on the "no name" volume in the Device Manger. One other option showed that I finally tried and this works it out. Perhaps you will need to transfer all your data, a full copy to another hard drive. Don't worry, you can transfer it back. I had the advantage of it being basically empty. But in the Windows 7 Device Manager, there are these wonderful handy ways to organize hard drives, partitions, formatting, extending etc. But the one option we have to click on available, the magic pill- Delete Volume. Once deleted, now it will let you format it. Once you do that and IN THERE -assign it your new letter drive- and finish up and SOLUTION time. That did it for me! Hope this helps one and all who are many that are having this problem and NOWHERE could I find this answer- I came up with it with my own experimentation.

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Seagate FreeAgent Go Win 7 Issues
by GreenTanker / January 5, 2011 10:21 PM PST

I am using Win 7 64 bit and when I plugged in the external Seagate drive it did not recognize it either. After trying several things and having them not work, I went to the Device Manager and noticed there was a USB External Storage Device with a yellow triangle on it and the error message said that another device driver was in conflict with it. When I delete the device driver with the yellow triangle on it, suddenly the system recognized my external drive. Hope this works for others.

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