Samsung forum

Question

Screen displays black flicker in bright highlite

by steve_2_dogs / April 30, 2013 7:13 PM PDT

I have a Samsung 40" LCD when connected to HDMI any bright highlite area displays a black flicker can anyone help with any advice thanks

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Clarification Request
Re: Screen displays black flicker in bright highlite
by Samsung_HD_Tech Samsung staff / April 30, 2013 11:16 PM PDT

Hi steve_2_dogs,

Sorry to hear about this. Is there any chance you could provide the complete model code for this device? Also, can you describe you problem in a little more detail or provide a picture or video of the issue?

HD Tech

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screen flickers
by steve_2_dogs / May 1, 2013 7:26 PM PDT

Hi the model I have is
LE32r32bx
The issue is when there is a bright area on the screen instead of being white it is black and flickers.
The whole image will also shake and there is sometimes a broken black line at the very top of the screen.

I can send you an image or video of the screen if you need please let me know where to send it.

Thanks

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Re: screen flickers
by Samsung_HD_Tech Samsung staff / May 2, 2013 2:37 AM PDT
In reply to: screen flickers

Hi Steve_2_dogs,

Thanks for your that info. Based on your description, I'd recommend that you check to see if this is happening on multiple sources, such as cable TV and a Blu-ray player. If it's only happening on one source, then that would be a problem with just that one source. It may be the cable or the source itself.

However, if it's happening across all sources, then it looks like that your TV would need servicing. In that case, normally, I'd direct you over to our Facebook and Twitter channels that we have in the US since I support US products and customers. But from what I can tell, this model is for UK. (Correct me if I'm wrong.) So if you need servicing or want more troubleshooting with some folks more familiar with yourmodel, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/LE32R32BX/XEH

Hope this helps you!

Regards,
HD Tech

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