I called two days ago to sign up for HD service; I was quoted $125 fee and scheduled for today, Friday, between 1 and 5. Cool, I was off, sounded good.
You know the story. No tech showed. About 6 pm, I call Dish. I'm told "Oh, your service appointment is Sunday afternoon, not Friday."
I'm not stupid, I tell them; I know the difference between Friday and Sunday, not to mention the fact I was not going to be home on Sunday and never would have scheduled it then.
Then the kicker: I find out they charged my credit car for $175, not $125. Big difference. "Oh, the tech much have made a mistke; Oh, I don't know why, Oh, we're sorry", etc., with the attitude, concern and compasson that would make an IRS agent look like Mother Theresa. Round and round we went, finally I told them to just forget the whole thing, the HD was marginally worth it too me at $125, but I definitely would have nixed it at $175. Refund my money and practice beign better bunsiness people.
Then the kicker. I go to watch some shows and find that some rocket surgeon has downgraded my service and go from Dish 250 to Basic. The poor guy on customer no-service next was scorched to the bne before he had a chance to rip the earpiece from his ear. He started the usual whining about "I don't appreciated your attituded" crap; I told him I'd been tolerant for 6 hours, but I was finaly over the monumental incompetence, sorry he had to be the one to take the heat, but maybe he should consider moving to a company that actually caread about its customers AND had a clue what they were doing, not to mention at least was able to demonstrate a modicum of honesty.
I never get the same answer twice when I call Dish for info. They reps come across as undertrained, underinformed, arrogant (probabaly because every other call is a complaint about a problem that should never have happened). The only reason I have them is that at the moment, they're the only game in my geographical area, but the second cable comes back through (I primarily need high speed internet and hand a bout a million times better experience with ComCast, believe it or not). As soon as decent competition moves isn, thes jokers are gonna loose at least me.
And to all of the Customer No-Service Reps at Dish, a couple of words: apologies without actions are meaningless. And if you're going to work for an incompetent organizaation, don't get your panties in a bunch when you finally push someone beyond the bounds of their patience and start in on the "oh, poor little abused me" thing. My heart is breaking for you after you waste an afternoon of my life and commit fraud on my credit card. ********.